Surgical & LASIK Coordinator

Atlantic Eye LLC; Eatontown (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K retirement plan with employer or

Medical, dental, and vision benefits

Paid time off including holidays and/v

Employee discounts on eyewear and-exam

Ongoing training and career growth

Job summary

Atlantic Eye LLC in Eatontown, NJ seeks a Surgical Counselor/LASIK Coordinator to deliver a white-glove, concierge-level experience from consultation through recovery. The role supports LASIK and refractive patients, educating them about candidacy, outcomes, and recovery while coordinating scheduling, diagnostics, consents, financing, and follow-ups.

Ideal candidates have healthcare or ophthalmology exposure, strong communication skills, and proficiency with EHR and scheduling systems.

Qualifications

• Healthcare or ophthalmology experience preferred.
• Strong communication, patient education, and financial discussion skills.
• Proficiency with EHR and scheduling systems.
• Ability to thrive in a fast-paced, patient-focused environment.

Responsibilities

• Deliver a white-glove experience for LASIK and other ophthalmic procedures, guiding patients from consultation to recovery.
• Serve as the primary contact for LASIK patients, providing personalized education and building confidence in surgical decisions.
• Educate patients on LASIK and related eye procedures, candidacy, expected outcomes, recovery, and lifestyle benefits.
• Coordinate all aspects of surgical care, including scheduling, diagnostics, consents, financing, and follow-ups.
• Manage inquiries via phone, email, and digital platforms with timely, professional responses and conversion of consultations to procedures.
• Maintain accurate EHR documentation and collaborate with physicians, technicians, and staff to ensure a seamless experience.
• Provide behind-the-scenes administrative support, coordinating patient communications and pre-surgical requirements.
• Travel between practice locations to ensure consistent patient care.

Skills

Communication

Patient education

Finance talks

Organizational skills

Tech proficiency

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Job description

Are you passionate about helping patients achieve visual freedom through life-changing procedures like LASIK? Atlantic Eye is seeking a motivated, patient-focused Surgical Counselor/ LASIK Coordinator who delivers a white-glove, concierge-level experience from consultation through recovery.

Atlantic Eye is a multi-specialty ophthalmology practice with locations in Eatontown, Holmdel, Little Silver, and Wall Township, and has been voted Best Eye Care Clinic in Monmouth County three years in a row for our commitment to exceptional patient care. Last year, we were also voted Best Place to Work.

Key Responsibilities

• Deliver a white-glove experience for LASIK, refractive, and other ophthalmic surgery patients, guiding them through consultations, procedures, and post-op care.
• Serve as the primary point of contact for LASIK patients, providing personalized education, answering questions, and ensuring confidence in surgical decisions.
• Educate patients on LASIK, refractive, and other eye procedures, including candidacy, expected outcomes, recovery, and lifestyle benefits.
• Coordinate all aspects of surgical care, including scheduling, diagnostics, consents, fees, financing, and follow-ups.
• Manage inquiries via phone, email, and digital platforms, ensuring timely, professional responses and conversion of consultations to procedures.
• Maintain accurate EHR documentation and collaborate with physicians, technicians, and staff to deliver a seamless, concierge-level experience.
• Provide critical behind-the-scenes operational support to Surgical Counselors by managing administrative workflows, coordinating patient communication, and ensuring all pre-surgical requirements are completed efficiently so counselors can focus on delivering an exceptional patient experience.
• Support Surgical Counselors as needed, traveling between practice locations to ensure consistent patient care.

Qualifications

• Experience in healthcare or ophthalmology; surgical counseling/refractive surgery coordination preferred.
• Strong communication, patient education, and financial discussion skills.
• Excellent organization, multitasking, and technology proficiency, including EHR and scheduling systems.
• Able to thrive in a fast-paced, patient-focused environment.

Education

• High school diploma or equivalent required, some college preferred

Work Schedule

Monday through Friday 8:30 AM to 5:00 PM with a scheduled 30-minute lunch. Flexibility is important, with occasional evening or weekend availability when needed.

Why Join Atlantic Eye

At Atlantic Eye, we believe our team is the reason we continue to deliver award winning care. We pride ourselves on creating a supportive environment where employees can grow professionally while helping patients achieve life changing vision outcomes.

• Competitive salary based on experience.
• 401K retirement plan with employer match.
• Medical, dental, and vision benefits.
• Paid time off including holidays and vacation.
• Employee discounts on eyewear and exams.
• Ongoing training and career growth opportunities.