Laser Support Technician & Field Trainer

MC Machinery Systems, Inc.; Elk Grove Village (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

MC Machinery Systems, Inc. is seeking a Laser Customer Support Technician to train operators on Mitsubishi Lasers, troubleshoot issues at customer sites, and support installations and alignments. The role combines classroom instruction with hands-on field work across various laser systems.

The position involves travel, problem-solving, and providing phone and written technical support. Strong communication, machining knowledge, and an associates/technical degree are preferred.

Qualifications

• Associates or technical degree preferred.
• 3 years of set up and operation of lasers in a job shop environment.
• Familiarity with circuit repair and NC programming systems such as MasterCam, AutoCAD, and ESPIRIT and/or experience in industrial machine repair a plus but not required

Responsibilities

• Follow-up and verify machine installations/alignments.
• Provide customer support via telephone on application and operation issues.
• Solving machine problems at customer sites in an effort to improve/enhance the performance of their Laser machinery.
• High power process training to customers both in the classroom and the field.
• Phone support to customers and service personnel as needed.
• System Software testing, and duplication; Perform proving tests on newly received machine system software and manufacture duplicates for stock.
• Technical Writing; occasionally tasked to develop training manuals, workbooks and sample projects for use in the classroom
• Prepare expenses reports

Skills

Machining basics

Tool use

Windows OS

Communication skills

Driver's License

Education

Associates or technical degree

Tools

MasterCam

AutoCAD

ESPIRIT

Job description

MC Machinery Systems, Inc. is seeking a Laser Customer Support Technician to train operators on Mitsubishi Lasers, troubleshoot issues at customer sites, and support installations and alignments. The role combines classroom instruction with hands-on field work across various laser systems.

The position involves travel, problem-solving, and providing phone and written technical support. Strong communication, machining knowledge, and an associates/technical degree are preferred.