Laser Customer Support Technician

MC Machinery Systems, Inc.; Elk Grove Village (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

MC Machinery Systems, Inc. is seeking a Laser Customer Support Technician to train operators on Mitsubishi Lasers, troubleshoot issues at customer sites, and support installations and alignments. The role combines classroom instruction with hands-on field work across various laser systems.

The position involves travel, problem-solving, and providing phone and written technical support. Strong communication, machining knowledge, and an associates/technical degree are preferred.

Qualifications

• Associates or technical degree preferred.
• 3 years of set up and operation of lasers in a job shop environment.
• Familiarity with circuit repair and NC programming systems such as MasterCam, AutoCAD, and ESPIRIT and/or experience in industrial machine repair a plus but not required

Responsibilities

• Follow-up and verify machine installations/alignments.
• Provide customer support via telephone on application and operation issues.
• Solving machine problems at customer sites in an effort to improve/enhance the performance of their Laser machinery.
• High power process training to customers both in the classroom and the field.
• Phone support to customers and service personnel as needed.
• System Software testing, and duplication; Perform proving tests on newly received machine system software and manufacture duplicates for stock.
• Technical Writing; occasionally tasked to develop training manuals, workbooks and sample projects for use in the classroom
• Prepare expenses reports

Skills

Machining basics

Tool use

Windows OS

Communication skills

Driver's License

Education

Associates or technical degree

Tools

MasterCam

AutoCAD

ESPIRIT

Job description

MC Machinery Systems, Inc.

Job Description

Job Title: Laser Customer Support Technician

DESCRIPTION

A Laser Customer Support Technician will function as machine operation instructor in a classroom/lab environment for current Mitsubishi Lasers. Travel to customer job site and troubleshoot process, throughput, accuracy and surface quality issues on all versions of Laser products sold by MC Machinery Systems. While primarily these can be resolved by technology or program manipulation, occasionally machine repair or alignment will be necessary.

ESSENTIAL RESPONSIBILITIES

• Follow-up and verify machine installations/alignments.


• Provide customer support via telephone on application and operation issues.


• Solving machine problems at customer sites in an effort to improve/enhance the performance of their Laser machinery.


• High power process training to customers both in the classroom and the field.


• Phone support to customers and service personnel as needed.


• System Software testing, and duplication; Perform proving tests on newly received machine system software and manufacture duplicates for stock.


• Technical Writing; occasionally tasked to develop training manuals, workbooks and sample projects for use in the classroom


• Prepare expenses reports

KNOWLEDGE, SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working knowledge of machining and manufacturing processes


• Ability to use basic hand-tools


• Ability to operate a computer with windows operating systems


• Excellent oral and written communications skills


• Able to be comfortable working with heights


• Valid Drivers License

EDUCATION AND EXPERIENCE

• Associates or technical degree preferred


• 3 years of set up and operation of lasers in a job shop environment


• Familiarity with circuit repair and NC programming systems such as MasterCam, AutoCAD, and ESPIRIT and/or experience in industrial machine repair a plus but not required

WORKING CONDITIONS

Job operates mainly indoors, but is exposed to changing weather conditions, such as extreme hot or cold, rain, sun, wind, etc. This job also works near moving mechanical parts and the noise level is moderate to loud. This position generally has a lot of driving and overtime work. Ability to operate a motor vehicle and possession of a valid driver's license is required.

PHYSICAL REQUIREMENTS

This job requires very frequent bending at the waist, twisting of the upper body, standing, speaking and hearing and frequent kneeling. Repetitive use of the hands, squeezing, keyboarding and crouching. Requires frequent lifting and carrying of 1-10 pounds, recurrent lifting of 11-20 pounds and occasional lifting and carrying of 21-50 or more pounds. Also requires constant pushing and pulling of 1-50 pounds and infrequent pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices. Good visual and color acuity are a must to perform this type of job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.