Laser Medical Field Service Engineer – On-Site Support

Acclaro-Corporation; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Acclaro Corporation is seeking a highly motivated Field Service Engineer to support laser systems in the Seattle, WA or Atlanta, GA region. You will install, repair, calibrate and service equipment at customer sites or at head office, ensuring precise performance and strong account management.

The role requires up to 75% travel, including overnights; international travel is a big plus. You will maintain service records, collaborate with sales and service teams, and continuously develop product

Qualifications

• Bachelor’s degree in Electronics or Laser Technology or equivalent.
• Willing to travel 75% including overnight lodging.
• Familiarity with DOS, Word, Excel, and Salesforce.
• Ability to work independently and communicate clearly.
• Knowledge of optics, electronics, cooling systems, power supplies and laser systems.

Responsibilities

• Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies during field visits, dispatches or at head office.
• Identify any potential problems which could impact timely completion of tasks, equipment shortcomings and more complex issues.
• Maintain complete and accurate service records.
• Interact with customers and monitor accounts.
• Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Acclaro customers.
• Provide on-site technical support to customers as required.
• Provide on-site technical support for workshops and/or shows.
• Complete physical inventory when asked.

Skills

Customer service

Communication

Independent work

Problem solving

Travel readiness

Education

Bachelor’s degree in Electronics or Laser Technology or equivalent

Tools

DOS

Word

Excel

Salesforce

Job description

Acclaro Corporation is seeking a highly motivated Field Service Engineer to support laser systems in the Seattle, WA or Atlanta, GA region. You will install, repair, calibrate and service equipment at customer sites or at head office, ensuring precise performance and strong account management.

The role requires up to 75% travel, including overnights; international travel is a big plus. You will maintain service records, collaborate with sales and service teams, and continuously develop product