Field Service Engineer

Acclaro Corporation; Seattle (WA); On-site; USD 75,000 - 110,000; Full time

Job summary

Acclaro Corporationis seeking a Field Service Engineer to join our team in the Seattle, WA or Atlanta, GA region. You will perform on-site service, installation, repair, and upgrades for laser systems and subsystems at customer sites or head office.

The role requires 75% travel and strong customer-facing skills. Ideal candidates have a Bachelor’s in Electronics or Laser Technology, familiarity with Salesforce, DOS, Word and Excel, and the ability to work independently while maintaining service

Qualifications

• Bachelor’s degree in Electronics, Laser Technology or equivalent.
• Willingness to travel up to 75%, including overnight lodging.
• Ability to travel internationally is a plus.
• Strong customer service and communication skills.
• Ability to work independently and manage solutions on-site.

Responsibilities

• Repair, test, calibrate and install laser systems and sub-assemblies during field visits.
• Identify potential problems affecting task completion and equipment performance.
• Maintain accurate service records and interact with customers.
• Provide professional, courteous, on-site technical service.
• Maintain tools and test equipment; adhere to safety procedures.
• Collaborate to update technical support processes and product knowledge.

Skills

Customer service

Communication

Independent working

Flexibility

Travel willingness

Computer literacy

Optics knowledge

Laser systems

Education

Bachelor’s degree in Electronics, Laser Technology or equivalent

Tools

DOS

Word

Excel

Salesforce

Job description

Field Service Engineer

Acclaro Corporation Seattle, Washington, United States

About this position

About Acclaro Corporation

Acclaro Corporation is a pioneering medical device company specializing in innovating, developing, and bringing to market the game-changing solutions to address today’s most challenging unmet needs in medical aesthetics and surgical fields. Committed to continuous innovations, Acclaro Corporation aspires to lead the energy-based medical device industry by aligning the latest technologies with market demand to deliver life-changing results for healthier and happier life for all men and women in the world.

At Acclaro, we treat each team member like family. We give our employees a voice to help strengthen and grow our organization and encourage everyone to innovate, lead and create. We give our employees the support, recognition, and room to grow their careers. We all work together as one collective team!

About the role

Acclaro Corporation is looking for a highly motivated Field Service Engineer in the Seattle, WA or Atlanta, GA region to help accelerate the growth of the business. In this position, you will be responsible for performing customer support activities for equipment, systems and sub-systems at customers' site or at head office. Install/service/repair/upgrade and perform preventative maintenance with a high level of skill, detail and account management

What you'll do

• Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies during field visits, dispatches or at head office
• Identify any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems.
• Maintain complete and accurate service records
• Interact with customers and monitor accounts
• Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Acclaro customers.
• Provide on-site technical support to customers as required
• Provide on-site technical support for workshops and/or shows
• Complete physical inventory when asked
• Maintain company tools, fixtures and test equipment in satisfactory condition.
• Adhere to company guidelines regarding safety procedures
• Continually develop positive relations within sales and service team
• Continually develop company and product knowledge
• Adhere to company policies and accounting procedures for purchases, ordering of spare parts, car stock, and prompt return on all RMA’s
• Maintain a minimum of service recalls
• Completion of other various tasks as assigned by management
• Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems

Qualifications

• Bachelor’s degree in Electronics, Laser Technology or equivalent
• Ability to work flexible shifts and to adapt to changing work schedules
• 75% travel required , including travels involving overnight lodging
• Ability to travel internationally a big plus
• Familiarity with computers, DOS, Word and Excel, Salesforce
• Ability to work independently
• Knowledge of optics, electronics, cooling systems, power supplies and laser systems
• Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
• Prioritization and multi-tasking skills required.
• Excellent communication, customer interaction and phone interaction skills required.