Field Service Engineer

Acclaro Corporation; Washington; On-site; USD 70,000 - 100,000; Full time

Job summary

Acclaro Corporation seeks a Field Service Engineer to support laser systems at customer sites in the Seattle, WA or Atlanta, GA region. You will install, repair, upgrade and maintain systems with a high level of skill, accuracy and account management.

You will travel up to 75% of the time, provide on-site technical support, and maintain service records while collaborating with sales and service teams to optimize processes and knowledge sharing.

Qualifications

• Bachelor’s degree in Electronics or Laser Technology or equivalent.
• Ability to work flexible shifts and adapt to changing schedules.
• 75% travel required, including overnight lodging.
• Ability to travel internationally a big plus.
• Familiarity with computers, DOS, Word and Excel, Salesforce.
• Ability to work independently.
• Knowledge of optics, electronics, cooling systems, power supplies and laser systems.
• Strong customer service skills, positive attitude, and ability to communicate clearly.
• Prioritization and multi-tasking skills.
• Excellent communication, customer interaction and phone interaction skills.

Responsibilities

• Repair, test, calibrate and install laser systems and sub-assemblies during field visits or at head office.
• Identify potential problems impacting timely task completion and equipment.
• Maintain complete and accurate service records.
• Interact with customers and monitor accounts.
• Provide professional, courteous technical service to Acclaro customers.
• Provide on-site technical support to customers as required.
• Provide on-site technical support for workshops and shows.
• Complete physical inventory when asked.
• Maintain tools, fixtures and test equipment in good condition.
• Adhere to safety procedures and company guidelines.
• Collaborate to update technical support processes and responses to common questions.

Skills

Travel readiness

Customer service

Computer literacy

Communication

Independent work

Optics knowledge

Education

Bachelor’s degree in Electronics or Laser Technology

Tools

Salesforce

DOS

Microsoft Excel

Word

Job description

Acclaro Corporation is a pioneering medical device company specializing in innovating, developing, and bringing to market the game-changing solutions to address today’s most challenging unmet needs in medical aesthetics and surgical fields. Committed to continuous innovations, Acclaro Corporation aspires to lead the energy-based medical device industry by aligning the latest technologies with market demand to deliver life-changing results for healthier and happier life for all men and women in the world.

At Acclaro, we treat each team member like family. We give our employees a voice to help strengthen and grow our organization and encourage everyone to innovate, lead and create. We give our employees the support, recognition, and room to grow their careers. We all work together as one collective team!

About the role

Acclaro Corporation is looking for a highly motivated Field Service Engineer in the Seattle, WA or Atlanta, GA region to help accelerate the growth of the business. In this position, you will be responsible for performing customer support activities for equipment, systems and sub-systems at customers' site or at head office. Install/service/repair/upgrade and perform preventative maintenance with a high level of skill, detail and account management

What you'll do

• Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies during field visits, dispatches or at head office
• Identify any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems.
• Maintain complete and accurate service records
• Interact with customers and monitor accounts
• Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Acclaro customers.
• Provide on-site technical support to customers as required
• Provide on-site technical support for workshops and/or shows
• Complete physical inventory when asked
• Maintain company tools, fixtures and test equipment in satisfactory condition.
• Adhere to company guidelines regarding safety procedures
• Continually develop positive relations within sales and service team
• Continually develop company and product knowledge
• Adhere to company policies and accounting procedures for purchases, ordering of spare parts, car stock, and prompt return on all RMA’s
• Maintain a minimum of service recalls
• Completion of other various tasks as assigned by management
• Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems

Qualifications

• Bachelor’s degree in Electronics, Laser Technology or equivalent
• Ability to work flexible shifts and to adapt to changing work schedules
• 75% travel required , including travels involving overnight lodging
• Ability to travel internationally a big plus
• Familiarity with computers, DOS, Word and Excel, Salesforce
• Ability to work independently
• Knowledge of optics, electronics, cooling systems, power supplies and laser systems
• Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
• Prioritization and multi-tasking skills required.
• Excellent communication, customer interaction and phone interaction skills required.