Laser Field Service Technician

MC Machinery Systems, Inc.; Columbus (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. In this role, you will leverage your mechanical and electrical expertise to diagnose and repair complex technical issues on advanced machining products. This position involves significant travel, allowing you to work closely with clients while providing exceptional service. You'll enjoy a dynamic work environment where no two days are the same, and your contributions will directly impact customer satisfaction. If you're ready to take your career to the next level in the machinery industry, this opportunity is perfect for you.

Qualifications

• Preferred technical degree and experience with electrical measurement techniques.
• Experience in troubleshooting mechanical problems and using measurement tools.

Responsibilities

• Travel to customer locations for on-site repairs and troubleshooting.
• Diagnose technical problems and communicate effectively with customers.
• Document product issues and resolutions in detail.

Skills

Customer communication skills

Mechanical knowledge

Electrical knowledge

Troubleshooting

Ability to use basic hand-tools

Excellent oral and written communication skills

Ability to operate a computer with Windows

Education

Associates or technical degree

Tools

Voltmeter

Oscilloscope

Mechanical measurement tools

Job description

As a Field Service Technician, you will utilize customer communication skills, and the mechanical and electrical knowledge to repair, troubleshoot, modify and test complex technical problems on Mitsubishi Machining products. This position is travel Monday through Friday, and home on weekends. While travel is mostly regionalized, Field Service Technicians typically stay in a hotel nearby the customers facility Monday through Friday. Travel is primarily throughout the US, but can be international in some cases as well. Our services are provided on-site at our customer's facilities and via telephone if the situation permits. We train the right people for a successful career in the machinery industry and pride ourselves on customer retention.

ESSENTIAL RESPONSIBILITIES:

• Travel to customer locations to diagnose complex technical problems and perform on-site repair
• Examine machines mechanically and electrically in order to perform repairs by dismantling machines and rebuilding as needed
• Diagnose technical problems and troubleshoot via telephone
• Communicate professionally and effectively with customers
• Effectively interpret schematics and block diagrams to analyze and troubleshoot problems
• Document in detail product problems and resolutions
• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Working knowledge of machining and manufacturing processes
• Ability to use basic hand-tools
• Ability to operate a computer with windows operating systems
• Excellent oral and written communications skills
• Able to be comfortable working with heights
• Valid Driver's License

EDUCATION AND EXPERIENCE:

• Associates or technical degree preferred
• Experience with electrical Measurement and inspection techniques (voltmeter, oscilloscope, and other measuring equipment)
• Experience in troubleshooting and repairing mechanical problems (ball screws, bearings, gearing, and various way systems)
• Experience in Mechanical measurement and inspection techniques (indicators, micrometers, gage blocks and optical comparator. Laser Interferometer and ball bar a plus)

WORKING CONDITIONS:

Job operates mainly indoors, but may be exposed to changing weather conditions, such as extreme hot or cold, rain, sun, wind, etc. This job also works near moving mechanical parts and the noise level is moderate to loud. This position generally has a lot of driving and overtime work. Ability to operate a motor vehicle and possession of a valid driver's license is required.

PHYSICAL REQUIREMENTS:

This job requires very frequent bending at the waist, twisting of the upper body, standing, speaking and hearing and frequent kneeling. Repetitive use of the hands, squeezing, keyboarding and crouching. Requires frequent lifting and carrying of 1-10 pounds, recurrent lifting of 11-20 pounds and occasional lifting and carrying of 21-50 or more pounds. Also requires constant pushing and pulling of 1-50 pounds and infrequent pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices. Good visual and color acuity are a must to perform this type of job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.