Laser Field Service Engineer – Heavy Travel (Northeast)

Jimmy Jazz; Brockway Corner (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Bystronic is seeking a Field Service Engineer to lead service delivery for Northeast customers, installing and maintaining laser cutting, welding and marking systems. The role requires travel, strong problem-solving, and excellent communication to support customers and internal teams.

The candidate will diagnose issues, perform preventive maintenance, and assist in product improvements, while liaising with sales and factory staff to ensure customer satisfaction and reliable operation across

Qualifications

• 2-year technical degree or equivalent work experience or vocational training or U.S. Military electronics training/experience
• 3–5 years of relevant field service experience
• Experience with laser or optics is highly desirable
• Ability to lift and carry up to 50 lbs
• Strong problem-solving skills to troubleshoot electronic, electro-optical, electrical, software, and mechanical problems
• Excellent written and verbal communication; command of written and spoken English

Responsibilities

• Lead delivery of the service needs of our customers within the Northeast Region
• Perform onsite installation, training, preventative maintenance, upgrade and repair of laser cutting, welding and marking systems and subsystems
• Travel up to 80% to perform service within North America and internationally for training (passport required)
• Diagnose and troubleshoot system and subsystem issues through statistical analysis and evaluation of laser system reliability
• Test, tune, and adjust equipment to obtain optimum operating performance
• Advise management regarding customer satisfaction, product performance, and suggestions for product improvements
• Support sales activities by collecting and forwarding relevant information
• Report on customer spare part requirements
• Serve as company liaison with customers on administrative and technical matters for assigned projects
• Provide technical support via telephone/email and serve as a communication link with the internal factory staff

Skills

Exceptional customer service

Excellent written and verbal

English proficiency

Team collaboration

Education

Two-year technical degree

Tools

Laser systems

Optics

Electrical schematics

Job description

Bystronic is seeking a Field Service Engineer to lead service delivery for Northeast customers, installing and maintaining laser cutting, welding and marking systems. The role requires travel, strong problem-solving, and excellent communication to support customers and internal teams.

The candidate will diagnose issues, perform preventive maintenance, and assist in product improvements, while liaising with sales and factory staff to ensure customer satisfaction and reliable operation across