Field Service Support

Jimmy Jazz; Brockway Corner (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Bystronic is seeking a Field Service Engineer to lead service delivery for Northeast customers, installing and maintaining laser cutting, welding and marking systems. The role requires travel, strong problem-solving, and excellent communication to support customers and internal teams.

The candidate will diagnose issues, perform preventive maintenance, and assist in product improvements, while liaising with sales and factory staff to ensure customer satisfaction and reliable operation across

Qualifications

• 2-year technical degree or equivalent work experience or vocational training or U.S. Military electronics training/experience
• 3–5 years of relevant field service experience
• Experience with laser or optics is highly desirable
• Ability to lift and carry up to 50 lbs
• Strong problem-solving skills to troubleshoot electronic, electro-optical, electrical, software, and mechanical problems
• Excellent written and verbal communication; command of written and spoken English

Responsibilities

• Lead delivery of the service needs of our customers within the Northeast Region
• Perform onsite installation, training, preventative maintenance, upgrade and repair of laser cutting, welding and marking systems and subsystems
• Travel up to 80% to perform service within North America and internationally for training (passport required)
• Diagnose and troubleshoot system and subsystem issues through statistical analysis and evaluation of laser system reliability
• Test, tune, and adjust equipment to obtain optimum operating performance
• Advise management regarding customer satisfaction, product performance, and suggestions for product improvements
• Support sales activities by collecting and forwarding relevant information
• Report on customer spare part requirements
• Serve as company liaison with customers on administrative and technical matters for assigned projects
• Provide technical support via telephone/email and serve as a communication link with the internal factory staff

Skills

Exceptional customer service

Excellent written and verbal

English proficiency

Team collaboration

Education

Two-year technical degree

Tools

Laser systems

Optics

Electrical schematics

Job description

• Job Category laser cutting, , welding, manufacturing
• Employee Type Full Time Non-Exempt
• Required Degree 2 Year Degree
• Travel 100%
• Manage Others No

Description

The Field Service Engineer will:

• Play a critical role in leading delivery of the service needs of our customers within the Northeast Region's install base
• Perform the onsite installation, training, preventative maintenance, upgrade and repair of our complex laser cutting, welding and marking systems and subsystems
• Ability to travel up to 80% to perform service within North American (primarily East region) and internationally occasionally for training. Valid passport is required
• Diagnose and troubleshoot system and subsystem issues through statistical analysis and evaluation of laser system reliability
• Test, tune, and adjust equipment to obtain optimum operating performance.
• Advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
• Support sales activities by collecting and forwarding relevant information
• Report on customer spare part requirements
• Serve as company liaison with customers on administrative and technical matters for assigned projects
• Provide technical support via telephone/email and serve as a communication link with the internal factory staff

Requirements

Education and Work Experience:

• Candidate must possess the following:
• 2-year technical degree or equivalent work experience or vocational training or U.S. Military electronics training /experience
• 3 - 5 years relevant field service experience
• Experience with laser or optics is highly desirable
• Problem solving skills to be able to troubleshoot electronic, electro-optical, electrical, software & mechanical problems
• Correctly interpret electrical schematics
• Computer literate education and work experience
• Ability to lift and carry up to 50lbs.
• Ability to work closely with a team as well as independently
• Exceptional customer service skills
• Excellent written and verbal communication
• Command of written and spoken English

Summary

Who we are. What we do.

We are Bystronic – a global technology company passionate about shaping the future of industrial manufacturing. We want to work with people who support us in creating new possibilities for connected sustainable production worldwide

As a leading provider of solutions for sheet metal and material processing, we combine laser cutting technology, press brakes, automation, and software with innovative laser applications for new materials and processes.

Bystronic Rofin. High-tech laser solutions for global markets.

In this role, you will join our Bystronic Rofin team. You will join us in creating outstanding technology solutions in the medical technology, semiconductor, and general manufacturing markets such as micro material processing, marking, engraving, and drilling.

Location: One of the following Northeast States:(NY,CT,MA,RI,NH)