Field Service Support

Bystronic; Denver (CO); On-site; USD 70,000 - 100,000; Full time

Job summary

Bystronic is seeking a Field Service Support to lead service delivery across our West Region install base. You will perform onsite installation, training, preventative maintenance, upgrades and repairs of laser cutting, welding, and marking systems.

You must be willing to travel up to 80% domestically (North America) and occasionally internationally for training; a valid passport is required. Strong problem solving, customer service, and communication skills are essential.

Qualifications

• 2-year technical degree or equivalent work experience or vocational training or U.S. Military electronics training/experience
• 3-5 years relevant field service experience
• Experience with laser or optics is highly desirable
• Problem solving skills to troubleshoot electronic, electro-optical, electrical, software & mechanical problems
• Correctly interpret electrical schematics
• Computer literate education and work experience
• Ability to lift and carry up to 50lbs.
• Ability to work closely with a team as well as independently
• Exceptional customer service skills
• Excellent written and verbal communication
• Command of written and spoken English

Responsibilities

• Play a critical role in leading delivery of the service needs of our customers within the West Region's install base
• Perform the onsite installation, training, preventative maintenance, upgrade and repair of our complex laser cutting, welding and marking systems and subsystems
• Ability to travel up to 80% to perform service within North American (primarily Western region) and internationally occasionally for training. Valid passport is required
• Diagnose and troubleshoot system and subsystem issues through statistical analysis and evaluation of laser system reliability
• Test, tune, and adjust equipment to obtain optimum operating performance.
• Advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
• Support sales activities by collecting and forwarding relevant information
• Report on customer spare part requirements
• Serve as company liaison with customers on administrative and technical matters for assigned projects
• Provide technical support via telephone/email and serve as a communication link with the internal factory staff

Skills

Field service engineering

Laser systems

Troubleshooting

Customer service

English communication

Education

2-year technical degree

Tools

Electrical test equipment

Job description

• Job Category laser cutting, welding, manufacturing
• Employee Type Full Time Non-Exempt
• Required Degree 2 Year Degree
• Travel 100%
• Manage Others No

Description

The Field Service Support will :

• Play a critical role in leading delivery of the service needs of our customers within the West Region's install base
• Perform the onsite installation, training, preventative maintenance, upgrade and repair of our complex laser cutting, welding and marking systems and subsystems
• Ability to travel up to 80% to perform service within North American (primarily Western region) and internationally occasionally for training. Valid passport is required
• Diagnose and troubleshoot system and subsystem issues through statistical analysis and evaluation of laser system reliability
• Test, tune, and adjust equipment to obtain optimum operating performance.
• Advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
• Support sales activities by collecting and forwarding relevant information
• Report on customer spare part requirements
• Serve as company liaison with customers on administrative and technical matters for assigned projects
• Provide technical support via telephone/email and serve as a communication link with the internal factory staff

Requirements

Education and Work Experience:

• Candidate must possess the following:
• 2-year technical degree or equivalent work experience or vocational training or U.S. Military electronics training /experience
• 3 - 5 years relevant field service experience
• Experience with laser or optics is highly desirable
• Problem solving skills to be able to troubleshoot electronic, electro-optical, electrical, software & mechanical problems
• Correctly interpret electrical schematics
• Computer literate education and work experience
• Ability to lift and carry up to 50lbs.
• Ability to work closely with a team as well as independently
• Exceptional customer service skills
• Excellent written and verbal communication
• Command of written and spoken English

Summary

Who we are. What we do.

We are Bystronic - a global technology company passionate about shaping the future of industrial manufacturing. We want to work with people who support us in creating new possibilities for connected sustainable production worldwide

As a leading provider of solutions for sheet metal and material processing, we combine laser cutting technology, press brakes, automation, and software with innovative laser applications for new materials and processes.

Bystronic Rofin. High-tech laser solutions for global markets.

In this role, you will join our Bystronic Rofin team. You will join us in creating outstanding technology solutions in the medical technology, semiconductor, and general manufacturing markets such as micro material processing, marking, engraving, and drilling.

Location: One of the following western states: AZ,UT,CO,ID,NV,OR,WA