Field Service Engineer I

Jimmy Jazz; West Fargo (ND); On-site; USD 37,000 - 48,000; Full time

Job summary

Bystronic is seeking a Field Service Engineer in West Fargo, ND to install, troubleshoot and repair laser cutting and automation systems and press brakes at customer sites. The role requires 100% overnight travel within the United States, Monday–Friday, and a 2-year degree or technical training.

You will deliver on-site technical support, perform diagnostics on mechanical and electrical systems, and provide training on operation, maintenance and safety to maximize productivity for customers.

Qualifications

• High school diploma required; associate or technical degree preferred.
• Hands-on field service experience with large machinery or machine tool installation/repair.
• Customer service focus and ability to travel.
• Excellent verbal and written communication skills.

Responsibilities

• Install, repair, commission and troubleshoot machine tools.
• Provide on-site technical support to ensure peak performance of sheet metal machinery.
• Enter service reports and diagnose mechanical/electrical problems.
• Provide training on operation, maintenance and safety at customer locations.

Skills

Customer service focus

Troubleshooting

Communication skills

Electrical/mechanical aptitude

Education

High school diploma; 2-year degree preferred

Tools

Microsoft Office

Apple iPhone/iPad

Job description

• Location 1,West Fargo, ND, 58078,United States
• Base Pay $27.00 - $35.00 / Hour
• Job Category Service Engineer, Manufacturing
• Employee Type Full Time Non-Exempt
• Required Degree 2 Year Degree
• Travel 90%
• Manage Others No

Are you someone who enjoys traveling, exploring, and connecting with new people? Then the Field Service Engineer position at Bystronic is perfect for you! As a Field Service Engineer you will be responsible for installing, troubleshooting and repairing Bystronic Laser Cutting and Automation systems, and Press Brake Machines. This position requires 100% overnight travel, Monday-Friday.

Your Responsibilities:

• Install, repair, commission and troubleshoot machine tools.
• Deliver top-notch technical support to customers to guarantee the peak performance of sheet metal machinery.
• Enter service reports.
• Diagnose mechanical, and electrical problems, performing mechanical and electrical repairs, install new machines.
• Provide training guidance on machine operation, maintenance, and safety at customer locations to achieve optimal productivity.

Requirements

Your Expected Qualifications:

• High school diploma required. Additional education such as an associates or technical school degree in engineering or related is preferred.
• Hands on experience in field service of large machinery, or machine tool installation, repair and preventative service.
• Customer Service Focus.
• The ability to travel 100%, primarily within the United States. Occasional international travel may be required.

We would also love if you had:

• Electrical and mechanical machine troubleshooting experience.
• Ability to work overtime and including weekends as needed.
• A valid driver’s license and the ability to rent a car.
• A Passport
• Ability to lift up to 70 lbs.
• Able to bend, push, pull and stand for long periods of time.
• Excellent oral and written communication skills.

We are also looking for some special skills:

• Computer proficiency, including but not limited to Microsoft Office
• Familiarity with Apple products (iPhone, iPad)
• Positive, professional attitude and customer service background.
• Possess a basic tool kit, special tools will be supplied.
• Understanding of I/O modules, servo amplifiers, and electrical components in control cabinets.
• Understands the relationship between axis motors and feedback systems for each axis.
• Experience with electrical, hydraulics, EtherCAT, Ethernet, pneumatics, electronics and blueprint/schematics