Field Services Engineer

Bystronic Inc.; North Dakota; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Passport

Job summary

Bystronic Inc. in the United States is seeking a Field Service Engineer to install, troubleshoot, and repair Bystronic laser cutting and automation systems, and press brake machines.

The role requires 100% overnight travel, primarily within the US, with occasional international trips. You will deliver on-site technical support, enter service reports, diagnose electrical and mechanical issues, and train customers on operation and safety to maximize productivity.

Qualifications

• High school diploma required; associates/technical ed preferred.
• Hands-on experience in field service of large machinery, or machine tool installation/repair.
• Customer service focus.
• Ability to travel 100% within the US; occasional international travel may be required.

Responsibilities

• Install, repair, commission and troubleshoot machine tools.
• Provide top-notch technical support to customers to guarantee peak performance of sheet metal machinery.
• Enter service reports.
• Diagnose mechanical and electrical problems, perform repairs and install new machines.
• Provide training on machine operation, maintenance and safety at customer locations to maximize productivity.

Skills

Customer service

Electrical troubleshooting

Mechanical troubleshooting

Microsoft Office

Communication skills

Tool kit

Education

High school diploma

Associate degree in engineering

Technical schooling

Tools

Diagnostic tools

Electronic testing equipment

Job description

Are you someone who enjoys traveling, exploring, and connecting with new people? Then the Field Service Engineer position at Bystronic is perfect for you! As a Field Service Engineer you will be responsible for installing, troubleshooting and repairing Bystronic Laser Cutting and Automation systems, and Press Brake Machines. The ideal candidate would live in the ND or SD area. This position requires 100% overnight travel, Monday-Friday.

Your Responsibilities:

• Install, repair, commission and troubleshoot machine tools.
• Deliver top-notch technical support to customers to guarantee the peak performance of sheet metal machinery.
• Enter service reports.
• Diagnose mechanical, and electrical problems, performing mechanical and electrical repairs, install new machines.
• Provide training guidance on machine operation, maintenance, and safety at customer locations to achieve optimal productivity.

Your Expected Qualifications:

• High school diploma required. Additional education such as an associates or technical school degree in engineering or related is preferred.
• Hands on experience in field service of large machinery, or machine tool installation, repair and preventative service.
• Customer Service Focus.
• The ability to travel 100%, primarily within the United States. Occasional international travel may be required.

We would also love if you had:

• Electrical and mechanical machine troubleshooting experience.
• Ability to work overtime and including weekends as needed.
• A valid driver’s license and the ability to rent a car.
• A Passport
• Ability to lift up to 70 lbs.
• Able to bend, push, pull and stand for long periods of time.
• Excellent oral and written communication skills.

We are also looking for some special skills:

• Computer proficiency, including but not limited to Microsoft Office
• Familiarity with Apple products (iPhone, iPad)
• Positive, professional attitude and customer service background.
• Possess a basic tool kit, special tools will be supplied.
• Understanding of I/O modules, servo amplifiers, and electrical components in control cabinets.
• Understands the relationship between axis motors and feedback systems for each axis.
• Experience with electrical, hydraulics, EtherCAT, Ethernet, pneumatics, electronics and blueprint/schematics