Automotive Service Advisor

J O Inc; Wallingford (CT); On-site; USD 70,000 - 125,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision insurance

401(k) with company match

Paid time off

Ongoing training

Career advancement

Employee discounts

Job summary

Executive Kia in Wallingford, CT is seeking an Automotive Service Advisor to join one of Connecticut’s fastest growing dealership groups. In this role you will deliver an exceptional service experience, advise on repairs, and coordinate with the service team to ensure timely work.

CSI and customer satisfaction are central to success. We offer competitive pay ranging from $70,000 to $125,000 per year, comprehensive benefits, 401(k) with company match, paid time off, ongoing training, and clear

Qualifications

• 1+ years of Service Advisor experience in the automotive industry.
• Strong focus on customer satisfaction (CSI) and service excellence.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide an exceptional service experience for all customers, ensuring complete satisfaction (CSI).
• Advise customers on necessary repairs and services, communicating clearly and effectively.
• Build strong relationships with clients, ensuring repeat business and referrals.
• Coordinate with the service team to ensure timely and accurate service.
• Maintain detailed customer records and service reports.

Skills

Customer service

Communication

Organizational skills

Relationship building

Job description

Automotive Service Advisor

Executive Kia

Wallingford, Ct.

Are you ready to be part of one of Connecticut’s fastest growing and most respected automotive groups? At Executive Auto Group, we’re not just expanding, we’re setting the standard for excellence in the industry. As one of the state’s largest and most successful dealership networks, we are committed to delivering exceptional service to our customers and that starts with investing in our most valuable asset: our people. We offer a dynamic work environment, outstanding benefits, and a culture built on respect, growth, and opportunity. If you’re inspired by innovation, driven by success, and eager to work alongside talented, forward-thinking professionals, your future starts here.

What We Offer:

• Competitive Compensation: $70,000 - $125,000 per year based on experience and performance.
• Comprehensive Benefits Package: Including medical, dental, and vision insurance.
• 401(k) Retirement Plan: With company match to secure your financial future.
• Paid Time Off and Holidays: Maintain a healthy work-life balance.
• Ongoing Training: Stay updated with the latest in Kia technology and customer service practices.
• Career Advancement Opportunities: Grow within our organization with a clear path to success.
• Employee Discounts: Special pricing on vehicles, parts, and services.

What you'll do:

• Provide an exceptional service experience for all customers, ensuring complete satisfaction (CSI).
• Advise customers on necessary repairs and services, communicating clearly and effectively.
• Build strong relationships with clients, ensuring repeat business and referrals.
• Coordinate with the service team to ensure timely and accurate service.
• Maintain detailed customer records and service reports.

Key to success:

• Experience: 1+ years of Service Advisor experience in the automotive industry.
• Customer Satisfaction: Proven track record of delivering excellent customer satisfaction (CSI) ratings.
• Communication Skills: Strong interpersonal and communication skills, with a genuine ability to connect with customers.
• Organizational Skills: Ability to multitask and manage time effectively in a fast-paced environment.
• Knowledge: Familiarity with Kiavehicles and service processes is a strong advantage.

Ready to Elevate Your Career? If you are an experienced Service Advisor with a passion for customer service and a strong track record, this is your opportunity to join a winning team at by Executive Kia.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.