Hardware Asset Technician: Imaging, Sanitation & Deployment

AppDirect, Inc; Salt Lake City (UT); On-site; USD 36,000 - 60,000; Full time

Job summary

AppDirect, Inc. is seeking a hands-on IT Asset Technician to join our Firstbase subsidiary in Utah. You will receive, inspect, log, grade, and process laptops and peripherals through the warehouse management system, ensuring accurate asset status and secure data handling.

You will re-image devices, enroll them in MDM, perform quality testing, and prepare shipments. The role requires 1–3 years of IT support and physical reliability in a fast-paced environment.

Qualifications

• 1–3 years hands-on IT support or hardware refurbishment.
• Experience with Windows 10/11 and macOS troubleshooting.
• Experience with asset tracking systems and barcode scanning.
• Familiarity with data sanitization practices (NIST 800-88) or related tools.
• Able to lift up to 50 lbs and stand for a full shift.

Responsibilities

• Receive, inspect, and log inbound IT assets—laptops and peripherals—into the warehouse management system, verifying hardware configurations and applying asset tags.
• Perform cosmetic grading and functional testing (keyboard, display, ports, battery health, audio) to assess device condition and route units into the correct workflow: redeployment, refurbishment, harvest, or recycle.
• Execute NIST 800-88–compliant data sanitization across SSDs and HDDs, removing security locks such as iCloud Activation Lock, BitLocker, and BIOS passwords before reprocessing.
• Re-image devices with clean OS installations across macOS, Windows 10/11, and ChromeOS using bootable USB, PXE, or automated recovery methods, and apply required firmware and OS updates prior to shipment.
• Enroll provisioned devices into MDM platforms (Jamf Pro, Microsoft Intune, or Kandji) and verify Apple Business Manager or Windows Autopilot bindings for zero-touch deployment.
• Conduct cycle counts and inventory audits, maintaining organized storage racks by asset status to ensure system data matches physical stock.
• Pick, pack, and ship orders—individual or palletized—using appropriate protective materials and generating accurate shipping labels and manifests in the WMS.

Skills

Windows 10/11 troubleshooting

macOS troubleshooting

Diagnostics CLI

Barcode scanning / asset tracking

Tools

WMS software

Barcode scanners

Blancco / KillDisk data sanitization

NIST 800-88 familiarity

Job description

AppDirect, Inc. is seeking a hands-on IT Asset Technician to join our Firstbase subsidiary in Utah. You will receive, inspect, log, grade, and process laptops and peripherals through the warehouse management system, ensuring accurate asset status and secure data handling.

You will re-image devices, enroll them in MDM, perform quality testing, and prepare shipments. The role requires 1–3 years of IT support and physical reliability in a fast-paced environment.