Hybrid Language Services Ops Specialist — Growth & Benefits

Johns Hopkins Medicine; Baltimore (MD); Hybrid; USD 31,000 - 51,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Savings Plan with employer

Generous PTO & Paid holidays

Tuition assistance for employees and +

Health and wellness programs

Job summary

Johns Hopkins Health System Corporation in Baltimore seeks a dedicated professional to manage language services and patient interactions. You will handle administrative tasks, coordinate interpretation services, and provide high-quality customer service across calls, emails, and faxes.

The role emphasizes data analysis, process improvement, and mentoring staff, with a hybrid schedule and opportunities for growth within the Johns Hopkins system.

Qualifications

• 4+ years of related experience in customer service, preferably in a healthcare setting.
• High school diploma required; Bachelor's degree highly preferred.
• Foreign language proficiency preferred.

Responsibilities

• Manage departmental processes through coordination of division activities and data management.
• Handle administrative tasks and inbound requests (calls, emails, faxes) from patients and physician offices.
• Schedule interpretation services and coordinate other department services, on-call as needed.
• Provide high-quality customer service on every call and promote teamwork.
• Analyze data and reports to support division processes and projects.
• Provide training to other employees in Language Services and mentor junior staff.

Skills

Customer service

Data management

Process improvement

Training

Education

High school diploma

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Johns Hopkins Health System Corporation in Baltimore seeks a dedicated professional to manage language services and patient interactions. You will handle administrative tasks, coordinate interpretation services, and provide high-quality customer service across calls, emails, and faxes.

The role emphasizes data analysis, process improvement, and mentoring staff, with a hybrid schedule and opportunities for growth within the Johns Hopkins system.