Language Services Operations Specialist

Johns Hopkins Medicine; Baltimore (MD); Hybrid; USD 31,000 - 51,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Savings Plan with employer

Generous PTO & Paid holidays

Tuition assistance for employees and +

Health and wellness programs

Job summary

Johns Hopkins Health System Corporation in Baltimore seeks a dedicated professional to manage language services and patient interactions. You will handle administrative tasks, coordinate interpretation services, and provide high-quality customer service across calls, emails, and faxes.

The role emphasizes data analysis, process improvement, and mentoring staff, with a hybrid schedule and opportunities for growth within the Johns Hopkins system.

Qualifications

• 4+ years of related experience in customer service, preferably in a healthcare setting.
• High school diploma required; Bachelor's degree highly preferred.
• Foreign language proficiency preferred.

Responsibilities

• Manage departmental processes through coordination of division activities and data management.
• Handle administrative tasks and inbound requests (calls, emails, faxes) from patients and physician offices.
• Schedule interpretation services and coordinate other department services, on-call as needed.
• Provide high-quality customer service on every call and promote teamwork.
• Analyze data and reports to support division processes and projects.
• Provide training to other employees in Language Services and mentor junior staff.

Skills

Customer service

Data management

Process improvement

Training

Education

High school diploma

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness. Read more here!

Our patients come from all over the world — and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. Make it happen at Hopkins.

What awaits you:

• Great hybrid schedule with rotating shifts: 8am-4:30pm and 10:30am-7pm
• Room for growth
• Medical, Dental, and Vision Insurance
• Retirement Savings Plan w/employer contribution
• Generous Paid Time off & Paid holidays
• Employee and Dependent Tuition assistance benefits
• Health and wellness programs and MORE!

What you'll do:

• Be responsible for managing systematic department processes through coordination of division activities and high-level data management.
• Complete administrative tasks of the operations and receive inbound contacts (calls, emails, faxes, etc.) from patients, patient contacts and physician offices requesting services within JHMI.
• Coordinate appointment scheduling for interpretation services and coordinate other services supported through the department, serving in an on- call capacity and documenting patient encounters.
• Provide high quality customer service on every call and promote teamwork and call center success.
• Analyze data and reports to support the processes of the division and department and some project work.
• Be responsible for providing training to other employees throughout Language services and mentorship to junior employees.
• Focus on process improvement and completing quality audits.

What you'll bring:

• High school diploma.
  • Bachelor's degree highly preferred.
• 4+ years of related experience in customer service preferably in a healthcare setting.
• Intermediate abilities with Microsoft Word, Microsoft Excel and other similar applications.
• Foreign language proficiency preferred

Salary Range: Minimum 22.33/hour - Maximum 36.86/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.