Language Access Supervisor - Medical Interpreting Lead

aah; Winston-Salem (NC); On-site; USD 52,000 - 79,000; Full time

Job summary

Advocate Health in Winston-Salem, NC seeks a seasoned leader to oversee Language Access and Interpreting Services in the Wake Area. This role ensures staffing, quality, and patient experience across medical interpreting programs.

The candidate will supervise interpreters, set standards, handle complex cases, and collaborate with hospital departments to maintain compliant, compassionate communication for diverse patients.

Qualifications

• Five years of medical interpreting experience in a clinical environment.
• Ability to lead and prioritize interpreters and staff resources.
• Familiarity with ethics and standards for medical interpretation.

Responsibilities

• Maintains proper staffing of Medical Interpreter caregivers and monitors productivity.
• Provides direction to staff and agency interpreters on complex cases.
• Oversees end-of-life and difficult conversations in interpretation.
• Communicates with hospital departments to optimize patient flow and care.

Skills

Leadership experience

Staffing of interpreters

Medical interpreting

Education

Advanced interpreter training program

Tools

Video interpreting

Job description

Advocate Health in Winston-Salem, NC seeks a seasoned leader to oversee Language Access and Interpreting Services in the Wake Area. This role ensures staffing, quality, and patient experience across medical interpreting programs.

The candidate will supervise interpreters, set standards, handle complex cases, and collaborate with hospital departments to maintain compliant, compassionate communication for diverse patients.