Customer Service Representative

Poolcorp; Peoria (AZ); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Stock purchase program

Seasonal sales rewards

Employee assistance program

Vendor discounts

Job summary

Horizon Distributors, Inc. / POOLCORP is seeking a Customer Service Representative (CSR) to greet walk-in and phone customers, share product knowledge, and provide recommendations that help landscape businesses grow.

As the face of the sales center, you will handle orders, upsell, and ensure excellent service while maintaining a well-stocked, organized space. A strong customer-service mindset and reliable teamwork are essential.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED preferred.
• Strong customer-service attitude and clear communication.
• Able to lift and move items up to 75 pounds; forklift certification may be required.

Responsibilities

• Greet walk-in and phone customers and understand their needs.
• Recommend product solutions and upsell to improve profitability.
• Collaborate with team and use company resources to sell Horizon's value.
• Prepare sales orders and assist customers in selecting and loading merchandise.
• Make follow-up calls to introduce opportunities and solicit business.
• Resolve customer complaints professionally and promptly.
• Maintain a clean, organized sales center and assist in warehouse duties.

Skills

Customer service

Motivation

Clear communication

Team player

Computer skills

Forklift certification

Bilingual (English/Spanish)

Education

High school diploma or GED

Job description

Location

Horizon Peoria, AZ - H130; 8746 W. Kelton Lane, Peoria, Arizona - 85382.

Pay

$18-$25/hour and up to $2,500 through our performance bonuses in the summer.

Work hours

Mon/Fri. 06:30 AM - 03:00 PM.

Job

The Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptional service and always radiating a positive attitude. They are the face of the sales center and our customers' primary point of contact for walk-ins, phone orders and will call service.

Responsibilities

• Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.
• Treats customers as business partners, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
• Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible.
• Prepares sales orders and assists customers in selecting and loading merchandise.
• Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
• Resolves customer complaints professionally and in a timely manner.
• Maintains a clean, well-organized, well-stocked sales center.
• Assists in receiving, shipping, and general warehouse duties.
• Performs other duties as assigned.

Requirements

• Strong customer-service attitude.
• Self-motivated and detail-oriented personality.
• Thrives in a fast-paced environment focused on serving business owners with urgent needs.
• Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
• A cooperative, dependable team player.
• Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes.
• Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
• Possess or obtain forklift certification.
• Must be 18 years of age or older to apply.
• Preferred: High school diploma or GED.
• Bilingual (English/Spanish) a plus.
• Irrigation experience is a huge plus and knowledge in other landscape products is helpful.

Horizon Distributors, Inc. / POOLCORP is a drug-free company.

Horizon Distributors, Inc. / POOLCORP is an Equal Opportunity Employer - By Choice.

The Company understands, respects, and values diversity - unique styles, experiences, identities, ideas, and opinions - while striving to be inclusive of all people.

This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

The Company Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP - the world’s largest publicly traded distributor of swimming pool, landscaping and outdoor living products - which employs over 6,000 team members in more than 445 sales centers worldwide.

Horizon operates 90 of those sales centers across the US, and is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors.

Career Opportunities

Looking for a career – not just a job? Then we may be the place for you! We have both the career opportunities and training needed as you grow. We offer continuous learning – locally in sales center training sessions, virtually in our online learning center, in the classroom at our training facility in Dallas, TX, and through tuition reimbursement. At Horizon, the sky is the limit.

Excellent Benefits

• group medical, prescription, dental, vision and life insurance
• 401(k) - offered currently with a company match
• an employee stock purchase program
• seasonal sales and rewards programs
• an Employee Assistance Program, exclusive vendor discounts offered to POOLCORP / Horizon employees and more.

Winning Team

Our history of success is the result of our winning team. At Horizon, you will work with some of the best and brightest, in a stable environment, with predictable work hours and the ability to earn even more through overtime, and continuous rewards when targets are met…which is often the case. Join us and you’ll join a “winning team.” So, whether you are new to the business or are a seasoned professional, Horizon has a place for you.

About POOLCORP

#HDISOUTH1 POOLCORP is the world’s leading independent distributor of swimming pool supplies, with an additional focus on irrigation, equipment, outdoor living and landscape products. At the core of our business, you will find Safety, Growth, Profitability and Employer of Choice. Our commitment focuses on providing exceptional value and promoting growth for our customer’s businesses, expanding opportunities for our employees, and increasing returns for our shareholders.

Contact Information

Should you need any accommodations or assistance, please contact our Talent Acquisition team. Email: [e-mail] Phone: [phone].

POOLCORP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by law.