Counter Sales Representative

Poolcorp; Phoenix (AZ); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Employee stock purchase program

Seasonal sales rewards

Employee Assistance Program

Vendor discounts

Job summary

POOLCORP's Horizon location in Phoenix is seeking a Customer Service Representative to be the primary contact for walk‑in and phone customers, helping landscape professionals select products, answer questions, and deliver exceptional service. You will greet customers, upsell solutions, prepare sales orders, assist with loading merchandise, and maintain a clean, organized sales center.

The role requires strong communication, a team mindset, and the ability to lift up to 75 pounds, with forklift

Qualifications

• Strong customer-service attitude.
• Self-motivated and detail-oriented personality.
• Thrives in a fast-paced environment focused on serving business owners with urgent needs.
• Clear verbal and written communication skills; asks questions and thinks critically to identify solutions.
• Cooperative, dependable team player.
• Good computer and record-keeping skills; aptitude to learn evolving systems, programs, handheld technology, and processes.
• Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
• Must possess or obtain forklift certification.
• Must be 18 years of age or older to apply.

Responsibilities

• Greet walk‑in and phone customers, listening to understand their needs and challenges.
• Treat customers as business partners and recommend product solutions, upsell options, and complimentary items.
• Collaborate with team members and utilize all company resources to sell Horizon’s value and deliver best possible service and experience.
• Prepare sales orders and assist customers in selecting and loading merchandise.
• Make follow‑up calls to potential and existing customers to introduce opportunities and solicit additional business.
• Resolve customer complaints professionally and in a timely manner.
• Maintain a clean, well‑organized, well‑stocked sales center.
• Assist with receiving, shipping, and general warehouse duties.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Detail oriented

Team player

Computer skills

Problem solving

Forklift certification

Education

High school diploma or GED

Job description

Location: Horizon Phoenix, AZ - H150, 5214 S. 30th Street, Phoenix, Arizona - 85040

Pay: $18-$21/hr and up to $2,500 through performance bonuses in the summer.

Work Hours: Monday-Friday 7:30am-4pm

Job Overview

The Customer Service Representative (CSR) serves as the primary point of contact for walk‑in and phone customers, enabling them to build, manage, and grow successful landscape businesses through product knowledge, recommendations, and exceptional service.

Responsibilities

• Greet walk‑in and phone customers, listening to understand their needs and challenges.
• Treat customers as business partners and recommend product solutions, upsell options, and complimentary items.
• Collaborate with team members and utilize all company resources to sell Horizon’s value and deliver best possible service and experience.
• Prepare sales orders and assist customers in selecting and loading merchandise.
• Make follow‑up calls to potential and existing customers to introduce opportunities and solicit additional business.
• Resolve customer complaints professionally and in a timely manner.
• Maintain a clean, well‑organized, well‑stocked sales center.
• Assist with receiving, shipping, and general warehouse duties.
• Perform other duties as assigned.

Qualifications

• Strong customer‑service attitude.
• Self‑motivated and detail‑oriented personality.
• Thrives in a fast‑paced environment focused on serving business owners with urgent needs.
• Clear verbal and written communication skills; asks questions and thinks critically to identify solutions.
• Cooperative, dependable team player.
• Good computer and record‑keeping skills; aptitude to learn evolving systems, programs, handheld technology, and processes.
• Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
• Must possess or obtain forklift certification.
• Must be 18 years of age or older to apply.

Preferred Qualifications

• High school diploma or GED.
• Bilingual (English/Spanish) is a plus.
• Experience in irrigation and knowledge of other landscape products is helpful.

Benefits

• Group medical, prescription, dental, vision, and life insurance.
• 401(k) with company match.
• Employee stock purchase program.
• Seasonal sales and rewards programs.
• Employee Assistance Program.
• Exclusive vendor discounts for POOLCORP / Horizon employees.

Safety and Employment

This position is considered “safety‑sensitive” and includes tasks or duties which could affect the safety and health of the employee or others.

All offers to external candidates for employment are contingent upon the successful completion of pre‑employment drug testing and background verifications before employment is finalized.

Equal Opportunity Employer

POOLCORP, including all its subsidiaries, is a drug‑free company and an Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.