Landscape Account Manager: Lead Clients & Crews

Cultivar Group; San Jose (CA); In loco; USD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training and on-going support and Ment

Educational assistance

Get paid weekly

401k with match

Medical, Dental & Vision, & PTO

Descrizione del lavoro

Cultivar Group is seeking a dedicated Account Manager to lead client relationships and production-facing oversight of landscape maintenance projects in the San Jose area. You will manage a portfolio of client accounts, relationship-building, and ensure delivery of services that meet or exceed client expectations.

You will directly supervise 3-4 landscape crews and crew leaders, coordinating job execution, safety compliance, and budget adherence to maximize value and client satisfaction.

Competenze

• Bachelor's degree in Business Administration, Marketing, or a related field is preferred but not required.
• Proven experience (2+ years) in landscape maintenance or a similar client-facing role, preferably in distributed services industries.
• Excellent interpersonal and communication skills to establish and maintain strong client relationships.
• Strong organizational and multitasking abilities, with the ability to manage multiple projects simultaneously.
• Solid understanding of landscaping principles, materials, and practices.
• Proficiency in CRM software, project management tools, and Microsoft Office Suite, and Google Suite products.
• Strong problem-solving and negotiation skills to address client needs and resolve issues.
• Ability to work well under pressure, meet deadlines, and achieve targets.
• Self-motivated with a proactive approach to customer satisfaction and business growth.

Mansioni

• Create a zero-harm work environment by enforcing safety policies and PPE usage.
• Manage a landscape maintenance book of business and oversee contract life cycle from onboarding to service delivery.
• Maintain regular client communications, address concerns, and drive client satisfaction and loyalty.
• Meet branch-defined monthly and annual Ancillary Sales targets with targeted service enhancements.
• Ensure quality of landscape work and train/coach operations teams to meet contract requirements.
• Actively seek to renew contracts and communicate with leadership on relationship health and renewal opportunities.
• Provide leadership to 3-4 Landscape Crews, including crew leaders and production staff.
• Optimize operations by scheduling, capacity planning, and continuous process improvements.
• Ensure crews have tools and materials, track usage and maintenance, and control costs.
• Participate in branch operations meetings and foster teamwork and effective communication.
• Bachelor's degree preferred; 2+ years in landscape maintenance or client-facing role; strong CRM/Office skills.

Conoscenze

Interpersonal communication

Multitasking

Problem-solving

Negotiation

Self-motivated

Formazione

Bachelor's degree in Business Administration/Marketing or related

Strumenti

CRM software

Project management tools

Microsoft Office

Google Suite

Descrizione del lavoro

Cultivar Group is seeking a dedicated Account Manager to lead client relationships and production-facing oversight of landscape maintenance projects in the San Jose area. You will manage a portfolio of client accounts, relationship-building, and ensure delivery of services that meet or exceed client expectations.

You will directly supervise 3-4 landscape crews and crew leaders, coordinating job execution, safety compliance, and budget adherence to maximize value and client satisfaction.