Landscape Account Manager: Grow Revenue & Elevate Client Experience

BrightView; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role oversees field operations and coordinates with the Branch Manager to ensure service delivery meets or exceeds expectations.

Responsibilities include pursuing ancillary service opportunities, developing estimates, delivering timely bids,

Qualifications

• Associate's or Bachelor's degree in a business-related field or equivalent experience.
• Minimum 3 years of experience in customer service, management, and leadership.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities.
• Ability to foster collaboration and teamwork.

Responsibilities

• Identify opportunities to sell ancillary services to existing clients.
• Develop estimates and takeoffs for new and existing clients.
• Deliver bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain long-term relations with clients, focusing on all pertinent points of contact.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client concerns or issues.
• Ensure timely account renewals within the assigned client portfolio.
• Proactively assess and address site enhancement needs during visits.
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations.
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met.
• Support hiring, training, and coaching of field crews for the assigned portfolio.
• Promote and enforce safety policies and procedures.
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary services.
• Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings.
• Maintain proper account documentation and notes in the CRM system.
• Monitor and maintain satisfactory accounts receivable levels.
• Coordinate with the Branch Administrator to keep client records and contact information current.
• Perform additional duties as assigned by the Branch Manager.

Skills

Communication skills

Leadership

Teamwork

Education

Associate's or Bachelor's degree in business-related field

Tools

CRM system

Job description

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role oversees field operations and coordinates with the Branch Manager to ensure service delivery meets or exceeds expectations.

Responsibilities include pursuing ancillary service opportunities, developing estimates, delivering timely bids,