Landscape Account Manager: Drive Growth & Client Satisfaction

Addison Group; Hamilton Township (NJ); Sur place; USD 60 000 - 70 000; Plein temps

Avantages offerts par ce poste

Company vehicle

Growth opportunities

Direct impact on client satisfaction

Résumé du poste

Addison Group is recruiting a Landscape Account Manager in Hamilton, NJ to be the primary contact for client accounts and oversee field operations, ensuring delivery of high-quality landscaping services. This hands-on role focuses on driving client satisfaction, retention, and revenue growth while coaching field teams.

The ideal candidate has 3+ years in customer service or account management, an associate degree or equivalent experience, and strong CRM and MS Office skills.

Qualifications

• 3+ years of experience in customer service, account management, or leadership.
• Associate’s degree in business or related field, or equivalent work experience.
• Strong client relationship management and communication skills.
• Proven ability to lead, coach, and develop teams.
• Proficiency with MS Office and CRM systems.
• Valid driver's license.
• Background check and motor vehicle records check required after conditional offer.

Responsabilités

• Serve as the main point of contact for assigned client accounts.
• Conduct regular site visits to monitor service quality and client satisfaction.
• Identify opportunities for enhancement projects and develop proposals.
• Resolve client issues and address concerns proactively.
• Partner with Operations and Branch leadership to ensure service expectations are met.
• Monitor account renewals, financial performance, and profitability.
• Support hiring, training, and coaching of field crews.
• Ensure compliance with all safety regulations and branch policies.
• Maintain accurate records in CRM systems and assist with administrative reporting.

Connaissances

Account management

Customer service

Leadership

CRM proficiency

MS Office

Valid driver’s license

Formation

Associate degree in business

Outils

CRM systems

MS Office

Description du poste

Addison Group is recruiting a Landscape Account Manager in Hamilton, NJ to be the primary contact for client accounts and oversee field operations, ensuring delivery of high-quality landscaping services. This hands-on role focuses on driving client satisfaction, retention, and revenue growth while coaching field teams.

The ideal candidate has 3+ years in customer service or account management, an associate degree or equivalent experience, and strong CRM and MS Office skills.