Landscape Account Manager: Client Growth & Field Ops

BrightView Landscapes; Ruskin (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Holidays

PTO

Job summary

BrightView Landscapes in Ruskin, FL is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, building long-term relationships that promote satisfaction, retention, and ancillary sales. You will oversee field operations and ensure service delivery meets expectations.

The ideal candidate has 3+ years in customer service or management, strong communication and leadership skills, and a collaborative approach to growing client accounts within the

Qualifications

• Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry
• Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities
• Ability to foster collaboration and teamwork

Responsibilities

• Identify and pursue opportunities to sell ancillary services to existing clients within the portfolio
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Deliver timely bid proposals and designs for enhancement projects
• Generate referrals from existing client base and communicate leads to Business Developer
• Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
• Lead and facilitate the resolution of client concerns or issues
• Ensure timely account renewals within the assigned client portfolio
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations
• Schedule regular site visits with the Operations Manager for quality reviews
• Support hiring, training, and coaching of field crews for the assigned portfolio
• Promote and enforce safety policies and procedures
• Ensure branch financial goals are met by maintaining gross margins for base and ancillary services
• Assist the Branch Manager in leadership of the branch
• Maintain proper account documentation and notes in the CRM system
• Monitor and maintain accounts receivable levels
• Coordinate with the Branch Administrator to keep client records current
• Perform additional duties as assigned by the Branch Manager

Skills

Account management

Customer service

Leadership

Communication

Sales

Education

Associate’s or Bachelor’s degree in business-related field

Tools

CRM systems

Microsoft Office

Job description

BrightView Landscapes in Ruskin, FL is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, building long-term relationships that promote satisfaction, retention, and ancillary sales. You will oversee field operations and ensure service delivery meets expectations.

The ideal candidate has 3+ years in customer service or management, strong communication and leadership skills, and a collaborative approach to growing client accounts within the