Landscape Account Manager: Build Client Partnerships

BrightView Landscapes; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid holidays

Paid time off

Tuition reimbursement

Job summary

BrightView Landscapes, LLC is seeking an Account Manager to manage a portfolio of landscape maintenance clients, build long-term relationships, promote client satisfaction, retention, and ancillary sales, and oversee field operations.

Your responsibilities include identifying opportunities for ancillary services, developing estimates, delivering proposals, coordinating with the Operations Manager, and ensuring renewals while maintaining margins.

Qualifications

• Bachelor's or Associate degree in business-related field or equivalent experience in a customer-focused service industry.
• Minimum 3 years of experience in customer service, management, and leadership, preferably in landscaping or local marketplace.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities.
• Ability to foster collaboration and teamwork.

Responsibilities

• Identify opportunities to sell ancillary services to existing clients.
• Develop accurate estimates and takeoffs for new and existing clients as needed.
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain long-term relationships with clients and oversee field operations.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations.
• Lead and facilitate resolution of client concerns or issues.
• Ensure timely account renewals within the client portfolio.
• Collaborate with Operations Manager to ensure service delivery meets expectations.
• Schedule regular site visits with Operations Manager for quality reviews and client satisfaction.
• Support hiring, training, and coaching of field crews for the portfolio.
• Promote and enforce safety policies and procedures.
• Maintain proper account documentation and notes in the CRM system.
• Monitor and maintain satisfactory accounts receivable levels.

Skills

Communication

Leadership

Teamwork

Customer Service

Education

Bachelor's or Associate degree in business-related field

Tools

CRM system

Job description

BrightView Landscapes, LLC is seeking an Account Manager to manage a portfolio of landscape maintenance clients, build long-term relationships, promote client satisfaction, retention, and ancillary sales, and oversee field operations.

Your responsibilities include identifying opportunities for ancillary services, developing estimates, delivering proposals, coordinating with the Operations Manager, and ensuring renewals while maintaining margins.