Landmark Suites Williston - Front Desk Agent

Aimbridge Hospitality, LLC; Williston (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Health benefits

Disability income

Life insurance

PTO

EAP

401k plan

Job summary

Landmark Suites in Williston, ND, is seeking a Front Desk Agent to deliver warm guest service, manage reservations, and ensure a smooth check-in/check-out experience. You will be the face of the hotel, creating a welcoming atmosphere and handling guest requests with poise.

The role requires a high school diploma (hotel experience preferred) and familiarity with hotel software and Microsoft Office. Join us to contribute to a guest-focused team and enjoy comprehensive benefits as part of Landmark

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide warm, top-tier guest service to ensure a memorable stay.
• Communicate clearly with guests and team to maintain smooth operations.
• Think quickly to solve guest issues and turn challenges into positive outcomes.
• Multitask reservations, check-ins/outs, and financial details efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Hotel experience preferred

Hotel software familiarity

MS Office proficiency

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Spread out and relax at Landmark Suites. Located in the heart of the Bakken Shale Play, we offer the perfect blend of comfort and convenience for nightly and extended stays. Unwind in our non-smoking suites featuring fully-stocked kitchenettes, 42-inch TVs with premium channels, free Wi-Fi, free local calls, high-speed internet, and in-room safes. During your stay at our hotel in Williston, ND, experience an array of on-site amenities and services, including our complimentary hot breakfast, fitness center, guest laundry, suite shop, meeting room, business center, unlimited parking, and BBQ grill on the patio. Indulge at our on-site restaurant, Lounge at Landmark, which features a food menu and a mouthwatering selection of beer. No matter what brings you to Williston, feel at home at Landmark Suites. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!