Grand Williston Hotel & Convention Center - Front Desk Manager OEM

Aimbridge Hospitality, LLC; Williston (ND); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Disability Insurance

401k

Paid Time Off

Employee Assistance Program

Hotel discounts

Job summary

Aimbridge Hospitality's Grand Williston Hotel & Conference Center in Williston, ND seeks a Front Desk Manager OEM to lead the front office, ensuring warm, efficient check-ins and smooth operations that boost occupancy and revenue through strong leadership and proactive problem-solving.

You will coach a team, uphold service standards, handle high-pressure situations with composure, and partner with hotel leadership to deliver unforgettable guest experiences.

Qualifications

• 2-year college degree with 3+ years in hospitality OR 4-year degree with 1+ year experience.
• 5+ years progressive hotel supervisory experience.
• Proficiency with Windows, spreadsheets, and word processing.
• Ability to handle stressful, high-pressure situations with composure.
• Valid driver’s license from the applicable state.

Responsibilities

• Deliver standout guest service from check-in to check-out, ensuring guests feel welcomed and cared for.
• Motivate, coach, and guide the team to maintain high standards and smooth operations.
• Identify and resolve issues to keep front desk running seamlessly and guests smiling.
• Maximize room revenue with smart rate strategies and clear internal communication.

Skills

Guest Service Excellence

Team Leadership

Problem Solving

Revenue Management

Education

2-year college degree + 3+ years experience

4-year college degree +1 year experience

Tools

Windows OS

Excel

Word

Job description

Join Our Team as a Front Desk Manager OEM!

At Aimbridge Hospitality, we're all about creating standout guest experiences—and as our Front Desk Manager OEM, you'll be leading the charge. You'll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You'll be the go-to for smooth check-ins, smart problem-solving, and keeping occupancy and revenue on point. If you're a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

Key Skills/Responsibilities

• Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You'll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective- whether you're chatting with guests or coordinating with your team.

Education & Experience

• 2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Located close to Williston Basin Speedway and Williston State College, the Grand Williston Hotel & Conference Center offers a warm and friendly welcome for your visit to North Dakota. Unwind in one of our spacious guest rooms featuring our newly upgraded mattresses for the perfect night's sleep; enjoy HDTV, stay connected with free WiFi, and start your day with a hot breakfast at our full-service restaurant. Tavern at The Grand is also open for dinner, drinks, and games. Bring the kids and enjoy family time at our indoor pool with a waterslide. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!