Land Rover BDC Representative

Mitchellvw; Hartford (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

Rejoignez l'équipe prestigieuse de Land Rover en tant que Service BDC Representative, où vous jouerez un rôle crucial dans notre département de service. Vous serez responsable de la gestion des appels, de la planification des rendez-vous, et de l'optimisation de l'expérience client pour renforcer la satisfaction et la fidélité.

Benefits

Competitive salary with performance-based bonuses

Comprehensive health, dental, and vision insurance

Paid time off and holidays

Opportunities for career advancement

Employee discounts on vehicles and services

Ongoing training and development programs

Qualifications

• Expérience antérieure dans un rôle de service client ou centre d'appel, de préférence dans l'industrie automobile.
• Capacité à travailler dans un environnement dynamique et à gérer des situations stressantes calmement.
• Attitude positive et forte éthique de travail.

Responsibilities

• Gérer les appels entrants et sortants pour planifier des rendez-vous de service.
• Suivre les clients concernant leur expérience de service et leurs besoins de maintenance.
• Répondre aux demandes des clients par téléphone, email et chat.

Skills

Communication

Organisation

Multitâche

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

Join the prestigious team at Land Rover, where luxury and performance meet. We are dedicated to providing exceptional service to our customers and are looking for a dynamic and motivated individual to join our Business Development Center.

As a Land Rover Service BDC Representative, you will play a crucial role in our service department. You will be responsible for managing inbound and outbound calls, scheduling service appointments, following up with customers, and ensuring a seamless service experience. Your goal will be to enhance customer satisfaction and loyalty by delivering outstanding service.

Key Responsibilities:

- Handle inbound and outbound calls to schedule service appointments.

- Follow up with customers regarding their service experience and future maintenance needs.

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

- Coordinate with the service team to ensure appointment scheduling efficiency.

- Provide exceptional customer service to ensure a positive experience.

- Assist in managing service-related marketing campaigns and promotions.

- Collaborate with other departments to ensure a cohesive customer experience.

Qualifications:

- High school diploma or equivalent; additional education or training is a plus.

- Previous experience in a customer service or call center role, preferably in the automotive industry.

- Excellent communication and interpersonal skills.

- Strong organizational and multitasking abilities.

- Proficiency with CRM software and Microsoft Office Suite.

- Ability to work in a fast-paced environment and handle stressful situations calmly.

- A positive attitude and a strong work ethic.

Benefits:

- Competitive salary with performance-based bonuses.

- Comprehensive health, dental, and vision insurance.

- Paid time off and holidays.

- Opportunities for career advancement.

- Employee discounts on vehicles and services.

- Ongoing training and development programs.

Land Rover is an equal opportunity employer.