Land Rover BDC Representative

Land Rover Hartford; Hartford (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

Land Rover Hartford is seeking a Service BDC Representative to join their prestigious team. The selected candidate will manage customer interactions, overseeing service appointment scheduling and enhancing customer satisfaction. This role emphasizes a commitment to exceptional service in a fast-paced environment, ideal for someone with a customer service background in the automotive sector.

Benefits

Competitive salary with performance-based bonuses

Comprehensive health, dental, and vision insurance

Paid time off and holidays

Opportunities for career advancement

Employee discounts on vehicles and services

Ongoing training and development programs

Qualifications

• Previous experience in a customer service or call center role, preferably in the automotive industry.
• Ability to work in a fast-paced environment and handle stressful situations calmly.
• Strong work ethic and a positive attitude.

Responsibilities

• Manage inbound and outbound calls to schedule service appointments.
• Follow up with customers regarding their service experience.
• Coordinate with the service team for appointment efficiency.

Skills

Communication

Interpersonal Skills

Organizational Skills

Multitasking

Customer Service

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

Join the prestigious team at Land Rover, where luxury and performance meet. We are dedicated to providing exceptional service to our customers and are looking for a dynamic and motivated individual to join our Business Development Center.

As a Land Rover Service BDC Representative, you will play a crucial role in our service department. You will be responsible for managing inbound and outbound calls, scheduling service appointments, following up with customers, and ensuring a seamless service experience. Your goal will be to enhance customer satisfaction and loyalty by delivering outstanding service.

Key Responsibilities:

- Handle inbound and outbound calls to schedule service appointments.

- Follow up with customers regarding their service experience and future maintenance needs.

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

- Coordinate with the service team to ensure appointment scheduling efficiency.

- Provide exceptional customer service to ensure a positive experience.

- Assist in managing service-related marketing campaigns and promotions.

- Collaborate with other departments to ensure a cohesive customer experience.

Qualifications:

- High school diploma or equivalent; additional education or training is a plus.

- Previous experience in a customer service or call center role, preferably in the automotive industry.

- Excellent communication and interpersonal skills.

- Strong organizational and multitasking abilities.

- Proficiency with CRM software and Microsoft Office Suite.

- Ability to work in a fast-paced environment and handle stressful situations calmly.

- A positive attitude and a strong work ethic.

Benefits:

- Competitive salary with performance-based bonuses.

- Comprehensive health, dental, and vision insurance.

- Paid time off and holidays.

- Opportunities for career advancement.

- Employee discounts on vehicles and services.

- Ongoing training and development programs.

Land Rover is an equal opportunity employer.