Land Mobile Customer Success Lead

Remote; San Francisco (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

SpaceX is seeking a Starlink Customer Success Manager for Land Mobile to own enterprise accounts from contract signature through onboarding, activation, and long-term growth. You will drive revenue, manage shipments, activations, and payments while maintaining strong customer relationships across agriculture, rail, trucking, OEM, and heavy machinery sectors.

The role requires proactive communication, a self-starter mindset, and the ability to operate without a fixed playbook.

Qualifications

• Bachelor’s degree in engineering, business, or related field, or 6+ years of relevant experience in account management or customer-facing roles.

Responsibilities

• Own assigned Land Mobile accounts from contract signature through onboarding, activation, and long-term growth.
• Hit and exceed revenue targets on time by tracking readiness, shipments, activations, and payments.
• Keep internal systems current so account status, risk, and opportunity are visible.
• Monitor account health including KPI performance, invoicing, and delivery to prevent churn.
• Coordinate high-touch onboarding with partners and ensure successful deployment.
• Document processes to support expansion and scaling of the Land Mobile book.

Skills

Account ownership

Customer success

Enterprise accounts

Revenue growth

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

SpaceX is seeking a Starlink Customer Success Manager for Land Mobile to own enterprise accounts from contract signature through onboarding, activation, and long-term growth. You will drive revenue, manage shipments, activations, and payments while maintaining strong customer relationships across agriculture, rail, trucking, OEM, and heavy machinery sectors.

The role requires proactive communication, a self-starter mindset, and the ability to operate without a fixed playbook.