Land Escrow Team Lead

DHI Title Company; Jacksonville (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Paid time off and holidays

Voluntary benefits

Job summary

D.R. Horton, Inc. is seeking a Land Team Lead - Title to support the Area Land Escrow Manager and Branch Operations Manager. The role leads a team, oversees training, and ensures exceptional customer service and alignment with department objectives.

You will coach Escrow Officers and Assistants, manage the closing pipeline, resolve escalated issues, and collaborate to improve processes. Occasional overnight travel is required while upholding professional, ethical standards.

Qualifications

• Bachelor's degree or five+ years of escrow/title agency experience.
• Must have a vehicle and valid driver's license.
• Ability to apply common sense understanding to carry out instructions furnished in written or verbal form or via DRH applications.
• Proficiency with MS Office and email.
• Ability to sit for the majority of an 8-hour workday; use hands and fingers; reach with hands and arms; talk and hear.

Responsibilities

• Provide leadership and guidance in training, onboarding, and ongoing development of team members.
• Oversee team service standards and division relationships; address service concerns and operational challenges.
• Manage and evaluate the closing pipeline to ensure workflow and service levels.
• Participate in coaching, mentoring, performance feedback, and succession planning.
• Monitor team performance, quality, and compliance; implement corrective actions as needed.
• Evaluate processes and propose changes to improve efficiency and quality.
• Provide guidance to Escrow Officers and Escrow Assistants on complex matters.
• Act as escalation resource for internal and external customers.
• Provide operational support with file production when needed; focus on coaching and workflow management.
• Collaborate with management to identify risks, staffing needs, and opportunities for improvement.
• Travel overnight as required.

Skills

Leadership

Escrow experience

MS Office

Communication

Education

Bachelor's degree or equivalent

Five+ years escrow/title experience

Tools

MS Office

Job description

D.R. Horton, Inc. is seeking a Land Team Lead - Title to support the Area Land Escrow Manager and Branch Operations Manager. The role leads a team, oversees training, and ensures exceptional customer service and alignment with department objectives.

You will coach Escrow Officers and Assistants, manage the closing pipeline, resolve escalated issues, and collaborate to improve processes. Occasional overnight travel is required while upholding professional, ethical standards.