In Room Dining Coordinator

Four Seasons; Lanai City (HI); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Paid Time Off & Holiday Pay

Complimentary stays

Employee meals

Discounts at Four Seasons

Job summary

Four Seasons Resort Lanai is seeking an In Room Dining Coordinator who manages guest in‑room dining orders via phone, iPad, and messaging, and communicates guest preferences to the kitchen to ensure accurate, timely delivery. You will document guest requests, close checks, and maintain organized records while upholding our standards of warm, attentive service.

Must have US work authorization, ability to stand long hours, and strong guest service skills.

Qualifications

• Legal work authorization in United States.
• Ability to stand for extended periods and lift up to 30 lbs.
• Excellent communication and customer service.

Responsibilities

• Manage guest in-room dining orders via phone, iPad, and messaging platforms.
• Coordinate timely delivery of in-room dining orders with the kitchen and Room Service Servers.
• Document and manage guest preferences, dietary needs, and daily amenity deliveries.
• Close guest checks, record charges, and ensure transactions meet standards.
• Describe food and beverage offerings engagingly to guests.

Skills

Customer service

Communication

Telephone etiquette

POS systems

Multitasking

Attention to detail

Tools

POS platforms

Hotel computer systems

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

IN ROOM DINING COORDINATOR

The Four Seasons Resort Lāna’i is looking for an In Room Dining Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

What You’ll Do

The In Room Dining Coordinator manages guest in‑room dining orders via phone, iPad, and messaging platforms, ensuring accurate communication of special requests to the kitchen. This role coordinates timely delivery of all orders in accordance with Four Seasons standards and prepares, organizes, and follows through on all guest amenities to ensure a seamless and elevated guest experience. Responsibilities include, but are not limited to:

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Utilize hotel computer systems and point‑of‑sale platforms to accurately enter and communicate guest in‑room dining orders, including all special requests, dietary restrictions, and allergy information, to the culinary team.
• Review completed kitchen orders against the original guest request to ensure accuracy, presentation, and quality prior to delivery.
• Coordinate timely and seamless delivery of in‑room dining orders by Room Service Servers to maintain optimal food quality and an elevated guest experience.
• Properly and accurately close guest checks, record charges and gratuities, and ensure all transactions are completed in accordance with Four Seasons standards.
• Meticulously document and manage guest preferences, special instructions, dietary needs, and daily amenity deliveries, maintaining accurate and organized records at all times.
• Answer incoming calls using warm, professional, and efficient telephone etiquette while gathering all necessary information to process guest orders. Describe food and beverage offerings through engaging, vivid descriptions that highlight each item’s origin, flavor profile, and preparation.
• Proactively anticipate guest needs, confirm satisfaction, offer thoughtful recommendations, and respond promptly and graciously to guest concerns and requests.
• Coordinate guest amenity deliveries by ensuring all requests are received, processed, ordered from the kitchen, and delivered accurately and promptly.
• And More!

What To Bring

• Successful candidate must possess legal work authorization in United States
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card and Hawaii Food Handler’s Card
• Maui Liquor Card Preferred, but not required
• Ability to stand for extended periods, lift up to 30 lbs, and push/pull as needed during shifts
• Demonstrates strong customer‑service focus with keen attention to detail, professionalism, and composure in a fast‑paced, high‑volume environment; maintains an organized workspace and collaborates effectively within a team.
• Possesses excellent communication and telephone etiquette, solid menu and ingredient knowledge, and the ability to multitask and prioritize orders; proficient in basic computer systems and POS platforms, with the ability to communicate accurately and professionally by phone.

Join Our ‘ohana & Enjoy Our Amazing Benefits

• Hourly Rate: $24.59
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms