LAN & Helpdesk Technician II – Desktop & Network Support

Unicom Engineering; Plano (TX); On-site; USD 55,000 - 61,000; Full time

Job summary

UNICOM Engineering, located in Plano, TX, is seeking a LAN Support Technician II to provide desk-side and remote IT support across hardware, software, and networks. You will deploy devices, manage user accounts, and monitor help desk tickets to ensure timely resolutions.

The role emphasizes collaboration with IT teams, strong communication, and hands-on troubleshooting of Windows environments, Active Directory, Exchange, and network devices.

Qualifications

• 2 - 5 Years’ Relevant Experience
• Windows Desktop Operating System – Windows 11
• Windows Server Operating System – 2008/2012/2016/2019/2025
• Office Productivity Applications – M365, Word, Excel, Outlook, PowerPoint
• Familiar with Active Directory
• Familiar with network protocols and topologies
• Familiar with Wireless Networking
• Familiar with Routers and Switches
• Microsoft Exchange experience a plus
• Microsoft SQL experience a plus

Responsibilities

• Provide desk-side and remote IT support for hardware/software and peripherals
• New user setup including PC/phone deployment and access provisioning
• Monitor and escalate help desk tickets for timely resolution
• Create and manage user accounts in Active Directory and Exchange
• Troubleshoot OS and network/application issues
• Document procedures and maintain IT-related training materials
• Assist in server setup, maintenance and troubleshooting
• Participate in IT projects and network cables/room readiness

Skills

Windows 11

Active Directory

Networking basics

Hardware/Peripherals

MS 365 Office

Education

A+ Certification

Network+ Certification

Tools

Exchange

SQL

M365 Suite

Job description

UNICOM Engineering, located in Plano, TX, is seeking a LAN Support Technician II to provide desk-side and remote IT support across hardware, software, and networks. You will deploy devices, manage user accounts, and monitor help desk tickets to ensure timely resolutions.

The role emphasizes collaboration with IT teams, strong communication, and hands-on troubleshooting of Windows environments, Active Directory, Exchange, and network devices.