Desktop & Network Support Specialist

Clark Material Handling Company; Flower Mound (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Clark Material Handling Company seeks qualified candidates for an IT desktop/laptop support role in Flower Mound, TX. The position focuses on Tier 1 helpdesk support, diagnostics, and implementation of LAN/WAN and email systems, plus training and documentation.

Responsibilities include configuring desktops, servers, and networking, maintaining backups, and integrating devices into networks. Requires 2+ years in desktop support and security-conscious client service.

Qualifications

• Degree in computer science or related field or equivalent technical or professional experience.
• Minimum of 2 years of experience in a desktop support role.
• Ability to work under intense pressure to provide timely end user support.
• Must maintain a high level of service while assuring strict security.
• Strong analytical and communication skills for interacting with users.

Responsibilities

• Provide Tier 1 helpdesk support for desktop, phones, and facilities.
• Perform diagnostics and maintenance on desktops, laptops, tablets, and peripherals.
• Install, configure, and update systems/software; manage server scripts and images.
• Manage user accounts and resources on servers; monitor performance and logs.
• Assist in implementing and maintaining network configurations and security features.
• Develop and maintain technical documentation and training materials.

Skills

Desktop support

Networking concepts

Helpdesk support

Office 365/OneDrive

Education

Degree in computer science or related field

Tools

VMware

Microsoft SQL Server

Microsoft Exchange

RingCentral

Salesforce

Job description

Clark Material Handling Company seeks qualified candidates for an IT desktop/laptop support role in Flower Mound, TX. The position focuses on Tier 1 helpdesk support, diagnostics, and implementation of LAN/WAN and email systems, plus training and documentation.

Responsibilities include configuring desktops, servers, and networking, maintaining backups, and integrating devices into networks. Requires 2+ years in desktop support and security-conscious client service.