LAN Support Technician II

Unicom Engineering Inc; Plano (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

UNICOM Engineering is seeking a LAN Support Technician II to join our Plano team. You will support hardware, software, and peripherals, deploy new PCs/phones, and manage user accounts and access across the LAN.

You’ll monitor the help desk, troubleshoot OS and app issues, and assist with remote access via VPN. The role requires solid knowledge of Windows desktop/server OS, Active Directory, Office 365, and networking fundamentals.

Qualifications

• Experience supporting Windows desktop environments (Windows 11)
• Experience with Windows Server OS (2008–2025) and M365
• Familiarity with Active Directory and Exchange
• Knowledge of networking concepts, wireless networking, routers/switches
• Experience with VPN and remote access
• Strong troubleshooting and customer service skills

Responsibilities

• Provide LAN/desk-side support for hardware, software, and peripherals
• New user setup and provisioning (PC/phone deployment, ID creation)
• Monitor and resolve help desk tickets; escalate when needed
• Remote access support via VPN; document configurations
• Manage software licenses and inventory; maintain documentation

Skills

Windows OS

Windows Server

Active Directory

M365 / Office

Networking fundamentals

Wireless networking

Routers & switches

VPN / remote access

Troubleshooting

Communication

Education

A+ Certification

Network+ Certification

Tools

Microsoft Exchange

SQL Server

MS Office suite

Job description

LAN Support Technician IIDesk-side Support | Helpdesk Services | Hardware/Software Troubleshooting | Application SupportAt UNICOM Engineering, we help the world’s leading technology companies bring advanced infrastructure to life—from OEM system integration to high‑performance and liquid‑cooled solutions supporting AI, edge, and data center environments.We’re looking for a LAN Support Technician II to join our Team.What you’ll do:Employee Support – Provide support to users relating to hardware/software, all applications, components and peripherals (printers, phones, blackberries/iPhones, etc.), and phone system.New User setup – PC/phone deployment (phone and network patching), security badge and building access restrictions, create LAN ID, create Email ID, and create or coordinate the creation of any other ID’s required for application or database access.Monitor Electronic Help Desk ticketing system and pursue timely resolution of all work ordersEscalate work orders when necessary.Create user accounts in Active Directory; add/remove users from groups, set up Exchange email accounts.Troubleshoot operating system issues as well as local and network application issues.Remote Access user Support – Providing software, hardware, configuration, and procedural support and documentation for all users connecting to the network from a remote location – VPN.Software Licensing – Document and track all installed software application licenses, provide monthly updates to IT Manager for proper adjustments, and prepare purchase requests if necessary. Maintain all software copies checked out for use.Documentation – Maintain documentation of all related procedures, installation and training documents.Employee Training – Create and maintain training Plan for new employees (can also be used to retrain) including OS, MS Office Applications, Great Plains, etc., as well as a network and overall system overview.Equipment – Maintain all desktop and laptop systems and peripherals with software updates and spot checks.Peripheral Equipment – Maintain and oversee printers, fax machines, scanners, copiers, cameras, individual hubs, and like equipment.Supplies Maintenance – Ensure the availability of all related consumables: toner, ink cartridges, CD-R’s, Projector Lamps, Spares, and related items.Resource Availability – Oversee the checking out and maintenance of UEI resources including laptops, projectors, cameras, software, etc.Conference and meeting rooms – Ensure the continual readiness of the meeting rooms and IT related resources for any scheduled meetings.Workstation Images – Responsible for the maintenance, deployment, and configuration of employee workstation images. (Desktop and Laptop).Maintain software and hardware inventory tracking.Network/Phone Cabling – Maintain neatness in all network and phone cabling at the desktop and in the wiring racks.Build desktop computer systems to accommodate the needs of company users.Monitor server activity to ensure full operation of business-critical applications that run on the company’s LAN.Assist in Server Setup, Maintenance, and Troubleshooting.Assist in I.T. Project planning, testing, and implementation.Responsible for IP Based Phone System including maintenance, troubleshooting, and upgrades.What we’re looking for:2 - 5 Years’ Relevant ExperienceWindows Desktop Operating System (Windows 11).Windows Server Operating System (2008, 2012, 2016, 2019, 2025).Office Productivity Applications – M365, Word, Excel, Outlook, PowerPoint.Common Desktop Applications.Computer Hardware and Related Peripherals.Familiar with Active Directory.Familiar with network protocols and topologies.Familiar with Wireless Networking.Familiar with Routers and Switches.A+ Certification a plus.Network+ Certification a plus.Microsoft Exchange experience a plus.Microsoft SQL experience a plus.Majority of focus is on Help Desk and Desktop Support, some focus on Server Administration and Projects.Additionally, the person for this role should have/should be:Customer focused, Quality driven, and Outgoing personality.Ability to perform multiple tasks concurrently.Excellent customer service, communication (written and verbal), and interpersonal skills.Excellent organizational and time management skills.Excellent analytical and problem-solving skills.Ability to make timely and sound decisions.Ability to work efficiently in a fast-paced environment.Ability to work under pressure and in high stress situations.Ability to work independently and be self-motivated.Ability to work in a team-based environment.Detail oriented.Familiar with standard concepts, practices, and procedures in the field.Relies on limited experience and judgment to plan and accomplish goals.Ability to read, write and speak EnglishAbility to compose reports and correspondenceExcellent verbal and written communication skillsKnowledge of basis addition, subtraction, division and multiplication of numbers is required.Ability to define problems, collect data, establish facts and draw valid conclusions.UNICOM Engineering is a strategic OEM integration partner with global operations in Plano, TX; Canton, MA; and Galway, Ireland. We are ISO‑certified and known for our engineering depth, execution excellence, and customer focus.While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; to sit, stand, walk; and to talk and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus.Lifting Requirement: 20 poundsLifting Limitations: 50 poundsThe noise level in the work environment is usually moderate.