Laboratory Support & Patient Services Specialist

Merrimack Health; Lawrence (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Merrimack Health is seeking a Support Service Specialist to assist both Pre-Analytical and Analytical areas, ensuring smooth laboratory operations for high-quality patient care.

You will greet patients, confirm identity with two identifiers, perform registration and test expediting, and ensure insurance eligibility is current at every encounter. Additionally, you will educate patients on specimen collection and coordinate specimen packaging and shipment to the reference lab.

Qualifications

• High School Diploma required; basic medical terminology knowledge.
• Associate or Bachelor's degree in a related science field preferred.
• Strong computer skills and medical terminology familiarity.

Responsibilities

• Greet patients, verify identity using patient identifiers, and register patients.
• Register, order tests, and expedit e samples through the lab workflow.
• Maintain insurance eligibility and standing orders within regulatory timeframes.
• Educate patients on specimen collection and scheduling specific tests.
• Oversee inventory management of laboratory supplies and outreach sites.
• Process, package, and ship specimens to the reference laboratory.
• Work in Microbiology lab as needed and inform management of issues.

Skills

Computer skills

Education

High School Diploma

Associate or Bachelor's degree in a related science field

Job description

Merrimack Health is seeking a Support Service Specialist to assist both Pre-Analytical and Analytical areas, ensuring smooth laboratory operations for high-quality patient care.

You will greet patients, confirm identity with two identifiers, perform registration and test expediting, and ensure insurance eligibility is current at every encounter. Additionally, you will educate patients on specimen collection and coordinate specimen packaging and shipment to the reference lab.