Patient & Lab Support Specialist

Labcorp; Delaware (OH); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Benefits: Medical, Dental, Vision, 401

PTO/FTO and tuition reimbursement

Job summary

Labcorp is seeking a Customer Service Support Representative to serve physician offices, hospitals, patients and internal teams. You will provide test results, technical information such as specimen requirements and turnaround times, and investigate complex problems with a focus on a world-class customer experience.

The ideal candidate is a superb communicator with strong computer navigation and typing skills, thriving in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 2+ years in a customer service role.
• 1+ years in a contact center/call center environment.
• Healthcare background or terminology knowledge preferred.
• Strong communication and multitasking abilities.

Responsibilities

• Act as a liaison between Labcorp, customers, and patients.
• Maintain understanding of lab operations across departments.
• Resolve routine requests using internal systems and procedures.
• Communicate professionally with internal and external customers.
• Clarify and confirm customer needs to provide solutions.
• Meet productivity, quality, and service standards.
• Identify root causes and help prevent recurring issues.
• Multi-task effectively.
• Research and resolve complex inquiries using databases.
• Review test forms for accuracy and correct discrepancies per SOPs.
• Support initiatives to improve customer satisfaction and performance.
• Maintain accurate records and CRM data in HIPAA-compliant manner.

Skills

Customer service

Communication

Multitasking

Problem solving

Typing

Teamwork

Education

High school diploma or GED

Associate degree (preferred)

Tools

Microsoft Office

Verint

Salesforce

LIS (Laboratory Information Systems)

Job description

Labcorp is seeking a Customer Service Support Representative to serve physician offices, hospitals, patients and internal teams. You will provide test results, technical information such as specimen requirements and turnaround times, and investigate complex problems with a focus on a world-class customer experience.

The ideal candidate is a superb communicator with strong computer navigation and typing skills, thriving in a fast-paced environment.