Support Service Specialist

Merrimack Health; Lawrence (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Merrimack Health is seeking a Support Service Specialist to assist both Pre-Analytical and Analytical areas, ensuring smooth laboratory operations for high-quality patient care.

You will greet patients, confirm identity with two identifiers, perform registration and test expediting, and ensure insurance eligibility is current at every encounter. Additionally, you will educate patients on specimen collection and coordinate specimen packaging and shipment to the reference lab.

Qualifications

• High School Diploma required; basic medical terminology knowledge.
• Associate or Bachelor's degree in a related science field preferred.
• Strong computer skills and medical terminology familiarity.

Responsibilities

• Greet patients, verify identity using patient identifiers, and register patients.
• Register, order tests, and expedit e samples through the lab workflow.
• Maintain insurance eligibility and standing orders within regulatory timeframes.
• Educate patients on specimen collection and scheduling specific tests.
• Oversee inventory management of laboratory supplies and outreach sites.
• Process, package, and ship specimens to the reference laboratory.
• Work in Microbiology lab as needed and inform management of issues.

Skills

Computer skills

Education

High School Diploma

Associate or Bachelor's degree in a related science field

Job description

As the Support Service Specialist, you will be asked to support both Pre-Analytical and Analytical areas of the laboratory to ensure seamless operation for quality patient care.

• Greets patients and pleasantly introduces oneself and confirms identification utilizing the two LGH patient identifiers (name and date of birth).


• Perform registration, test ordering and expedition of samples throughout the laboratory.


• Maintain competence and ensure insurance eligibility is completed at every encounter.


• Maintain standing orders/test orders from physician offices within the regulatory timeframe.


• Educate patients with instruction for urinalysis collection, scheduling a cortrosyn stimulation test, glucose tolerance test, and semen analysis.


• Oversee inventory management of laboratory supplies in-house and for outreach sites.


• Process, package, and ship specimens to be sent to the reference laboratory.


• Competent to work in the Microbiology lab as a specimen planter.


• Keeps Laboratory Management informed of any unusual concerns, situations, or conditions relative to staff, patients, and physicians.

Required:

• High School Graduate


• Computer skills and medical terminology

Preferred:

• Associate or bachelor’s degree in a related science field


• Experienced in a hospital or related setting.