Laboratory Reporting Specialist: Turnaround & Client Care

Preludedx; Laguna Hills (CA); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Preludedx is seeking a Customer Care Reporting Specialist to ensure accurate, timely processing and communication of laboratory test results, manage reporting workflows, and resolve exceptions affecting turnaround time. The role serves as a liaison between internal laboratory teams and external clients, upholding service quality, responsiveness and operational efficiency.

The position requires lab experience and proficiency with MS Office, strong typing and data-entry skills, and the ability to

Qualifications

• Lab experience preferred.
• Associates/Bachelor’s degree a plus.
• Working knowledge of MS Office.
• Excellent typing and data entry skills.
• High level of accuracy and attention to detail.
• Work cross-functionally with accessioning, customer care, laboratory staff, logistics, sales/marketing and management teams.
• Ability to adapt to changing procedures, policies and work priorities.
• Ability to manage time-sensitive tasks in a fast-paced, team environment.
• Ability to communicate effectively and follow written and verbal instructions.

Responsibilities

• Monitor daily reporting queues to ensure timely processing and release of laboratory results
• Verify completeness and accuracy of reports prior to distribution
• Coordinate with internal pathologists to resolve missing or incomplete scoresheets
• Track and communicate turn-around time and report status updates to clients and stakeholders
• Follow up and resolve report hold cases to keep turn-around-time within expected calendar days
• Responsible for faxing and emailing patient reports in a timely manner
• Identify, investigate and resolve reporting exceptions (e.g., additional specimen request, data discrepancies, delayed results)
• Communicate QNS cases to clients/sales prior to releasing QNS reports
• Request additional material for cases that present insufficient tumor
• Document all exceptions and resolutions in internal systems
• Filing as required
• Maintain strong relationships with clients through responsive and solution-oriented communication
• Maintain an organized work area
• May require occasional overtime based on workload or reporting deadlines

Skills

Data entry

Attention to detail

Time management

Communication skills

Cross-functional collaboration

Typing

Adaptability

Education

Associates degree

Bachelor’s degree

Tools

MS Office

Job description

Preludedx is seeking a Customer Care Reporting Specialist to ensure accurate, timely processing and communication of laboratory test results, manage reporting workflows, and resolve exceptions affecting turnaround time. The role serves as a liaison between internal laboratory teams and external clients, upholding service quality, responsiveness and operational efficiency.

The position requires lab experience and proficiency with MS Office, strong typing and data-entry skills, and the ability to