Laboratory Patient Service Center Manager

University of Maryland Faculty Physicians; Baltimore (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

University of Maryland Faculty Physicians is seeking a Patient Service Center Manager to support laboratory practice operations. This role reports to the Director, Laboratory Services and coordinates services to align clinical, business office, and administrative functions at the Patient Service Center.

The position requires a Bachelor's degree (or equivalent), a valid Phlebotomist certificate, and 2–3 years of supervisory experience, with practical phlebotomy and processing expertise.

Qualifications

• Bachelor degree or higher preferred or equivalent combination of education and experience.
• 2-3 years supervisory experience required.
• Phlebotomist certificate required.
• Phlebotomy and processing experience required.

Responsibilities

• Coordinates and integrates services within the department with other departments and with the System’s primary functions.
• Continuously assesses and improves the department’s performance and controls/assessment programs.
• Actively utilizes improvement strategies and tools to impact operations.
• Manages on-site activities to promote patient satisfaction and welfare.
• Ensures compliance with cash collections and reconciliation processes per FPI policies.
• Communicates operational issues to leadership for timely resolution.
• Establishes service recovery protocols; trains and empowers staff to address patient concerns and ensure issues are addressed.

Education

Bachelor degree or higher

2-3 years supervisory experience

Phlebotomist certificate

Phlebotomy and processing experience

Job description

Under limited supervision, while reporting to the Director, Laboratory Services, the Patient Service Center Manager will provide support to all laboratory practice operations. To include: managing all operations in direct support to the clinical functions, business office and other administrative functions of a Patient Service Center.

Essential Functions

• Coordinates and integrates services within the department with other departments, and with the System’s primary functions. Participates in the selection of outside services, if needed.
• Continuously assesses and improves the department’s performance. Maintains appropriate control/assessment programs (if applicable).
• Actively utilizes improvement strategies and tools to positively impact all aspects of operations.
• In cooperation with departmental leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
• Assures that FPI policies regarding cash collections and reconciliation processes are followed.
• Communicates operational issues to level of organization required to obtain timely and effective resolution.
• Establishes service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.

Education/Experience

• Bachelor degree from a four year college or university or related field preferred or equivalent combination of education and experience
• 2-3 years supervisory experience
• Phlebotomist certificate required
• Phlebotomy and processing experience required
• Previous experience working in a medical office setting

Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.