Laboratory Communications & Support Technician

Cmhsumner; Des Moines (IA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401K matching

Health insurance

Daily Pay

Tuition reimbursement

Adoption assistance

Pet insurance

Job summary

UnityPoint Health is seeking a Laboratory Support Technician to provide reliable call routing and information services to the testing, billing, and management teams. You will serve as the communication hub between physicians, staff, patients, clients and referral laboratories.

This position involves handling inbound calls, documenting requests, and ensuring accurate information flow to the appropriate departments. A strong command of English and attention to detail are essential.

Qualifications

• Must be able to read, write, and speak fluent English.

Responsibilities

• Provide efficient and accurate answering, messaging or routing of all incoming telephone traffic to testing department, billing department, medical technical consultant and management.
• This position serves in the Laboratory's main communication and customer relations center.

Skills

Fluent English

Education

High school graduate or equivalent

Job description

UnityPoint Health is seeking a Laboratory Support Technician to provide reliable call routing and information services to the testing, billing, and management teams. You will serve as the communication hub between physicians, staff, patients, clients and referral laboratories.

This position involves handling inbound calls, documenting requests, and ensuring accurate information flow to the appropriate departments. A strong command of English and attention to detail are essential.