Lab Support Technician

Quest Diagnostics Incorporated; Indiana; On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Annual incentive plans

Job summary

Quest Diagnostics Incorporated is seeking a Lab Support Technician for our Westfield, IN location. The role runs Monday through Friday, 6:00 AM to 2:30 PM with rotational weekend duties, and offers a starting pay of $17.20 per hour with eligibility for annual bonus potential.

The position involves handling order entry, processing, testing (including Point of Care), and reporting results in accordance with CLIA and organizational guidelines.

Qualifications

• Experience working in a clinical laboratory environment preferred.
• Familiarity with OSHA and safety requirements.
• Knowledge of CLIA guidelines for waived and moderately complex testing.

Responsibilities

• Performs order entry, processing, testing and reporting of waived and moderately complex kit test results.
• Maintains ethical standards and confidentiality in handling patient information.
• Assists with training of new associates and maintains competency within six months.

Job description

Lab Support Technician - Westfield, IN, Monday to Friday, 6:00 AM to 2:30 PM, with rotational weekend

Pay range: $17.20+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The Support Technician performs various technical and clerical functions, under the supervision of the supervisor or designee. Duties may include: order entry, processing, testing, (including Point of Care patient testing) and reporting of waived and moderately complex kit test results as allowed by organizational and CLIA guidelines. The standard of ethical and professional performance must be consistent with established medical laboratory practice.

Responsibilities

• General
  • Complies with all OSHA, health and safety requirements.
  • Complies with all MACL policies and procedures to include HR & Corporate Compliance/Integrity as a condition of employment.
  • Contributes to a positive work environment by functioning as a team member.
  • Organizes, plans, and performs multiple tasks to accomplish corporate objectives.
  • Cooperates in the completion of additional duties as assigned.
  • Utilizes and maintains equipment and supplies to maximize efficiency and cost control.
  • Shows a responsibility to the job and co-workers by exhibiting good attendance and punctuality.
  • Provides internal and external customer assistance with a positive, service-oriented attitude, including proper telephone etiquette.
  • Demonstrates flexibility as required to meet customer and organizational needs.
  • Participates actively in continuing education to maintain and improve skills and knowledge.
  • Maintains ethical standards such as confidentiality and professionalism.
  • Prior to the initiation of job duties and the performance of new duties, each individual must complete training checklists and be evaluated for proper performance of duties (competency).
  • Demonstrates competency on all checklist tasks within six months.
• Processing
  • Adheres to collection and processing requirements to prevent the loss or compromise of specimens.
  • Utilizes all tools (including computer functions) to ensure appropriate specimen requirements and knowledge of interferences.
  • Performs accurate and complete labeling.
  • Follows proper processing techniques (i.e., pour off, culture set up).
  • Prepares and stores specimens appropriately.
  • Performs and completes all documentation to facilitate processing, tracking and problem-solving.
  • Utilizes computer functions appropriately, including manual backup systems.
  • Evaluate specimen integrity for testing ordered.
  • Prioritizes workload appropriately.
• Technical
  • All Support Technicians perform technical work under the direct supervision of a qualified individual.
  • Performs technical duties accurately as assigned.
  • Performs general cleaning, daily maintenance, supplies and inventory of technical areas as assigned.
  • Performs clerical functions:
    • Reports, pending logs, charging, credit reports, patient charts, faxing, filing, and registration.
  • D. Performs and documents non-testing preventative maintenance as trained, assigned and competency documented.
  • Reports and documents testing and non-testing QC results as trained, assigned and competency documented.
  • Performs additional technical tasks as assigned, i.e. processing send out tests, frozen section room duties, supply/reagent management.
  • Demonstrates working knowledge of all computer systems within the department (s).
  • Ensures all daily and periodic maintenance and non-testing QC is performed, as assigned.
  • Resolves department issues, as assigned, to include specimen processing, maintenance, QC, and patient testing, referring to supervisor when appropriate.
  • Assists with training of new associates, as assigned.