Lab Communications & Patient Support Technician

UnityPoint Health; Des Moines (IA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401K matching

Employee recognition program

Dental and health insurance

Paid holidays

Short and long-term disability

Pet insurance

Daily Pay

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health in Des Moines is seeking a Laboratory Support Technician (LST) to efficiently handle telephone traffic and routing to testing, billing, and management while facilitating professional communication with physicians, staff, patients, and referral laboratories.

The role supports accurate processing of specimens, entry of patient/test information, and responsive customer service from the Laboratory's main center. No prior experience is required and English fluency is essential.

Qualifications

• Must be able to read, write, and speak fluent English.

Responsibilities

• The Laboratory Support Technician processes laboratory specimens for testing, evaluates specimen acceptability, enters patient and test information into the computer, and responds to requests for information from customers.
• This position serves in the Laboratory's main communication and customer relations center.
• The employee monitors test requests in the order/entry system.
• Contributes directly to patient care by accurately and timely processing specimens and dispersing information both in and outside the Laboratory.

Skills

Fluent English

Education

High school diploma or equivalent

Job description

UnityPoint Health in Des Moines is seeking a Laboratory Support Technician (LST) to efficiently handle telephone traffic and routing to testing, billing, and management while facilitating professional communication with physicians, staff, patients, and referral laboratories.

The role supports accurate processing of specimens, entry of patient/test information, and responsive customer service from the Laboratory's main center. No prior experience is required and English fluency is essential.