Laboratory Support Technician-Laboratory-Lutheran

UnityPoint Health; Des Moines (IA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401K matching

Health insurance

Daily Pay

Tuition reimbursement

Adoption assistance

Pet insurance

Job summary

UnityPoint Health is seeking a Laboratory Support Technician to provide reliable call routing and information services to the testing, billing, and management teams. You will serve as the communication hub between physicians, staff, patients, clients and referral laboratories.

This position involves handling inbound calls, documenting requests, and ensuring accurate information flow to the appropriate departments. A strong command of English and attention to detail are essential.

Qualifications

• Must be able to read, write, and speak fluent English.

Responsibilities

• Provide efficient and accurate answering, messaging or routing of all incoming telephone traffic to testing department, billing department, medical technical consultant and management.
• This position serves in the Laboratory's main communication and customer relations center.

Skills

Fluent English

Education

High school graduate or equivalent

Job description

• Area of Interest: Laboratory
• FTE/Hours per pay period: 1.0
• Department: Laboratory- Luth
• Shift: 1:30am to 10am Monday to Friday no weekend and rotation of holidays.
• Job ID: 189575

Overview

Provide efficient and accurate answering, messaging or routing of all incoming telephone traffic to testing department, billing department, medical technical consultant and management. Creating a reliable and professional communication link between UnityPoint Health Des Moines physicians, staff, patients, clients and other referral laboratories.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

The Laboratory Support Technician (LST) processes laboratory specimens for testing, evaluates specimen acceptability, enters patient and test information into the computer, and responds to requests for information from customers. This position serves in the Laboratory's main communication and customer relations center. The employee monitors test requests in the order/entry system. This position contributes directly to patient care by accurately and timely processing specimens and dispersing information both in and outside the Laboratory.

Qualifications

Education:

High school graduate or equivalent.

Training as a unit clerk, medical assistant, medical secretary, or phlebotomist is preferred. Coursework in biology and/or chemistry is considered.

Experience:

No experience is required.

Previous employment in a medical setting, in computer operations, and/or with telephone demands is preferred.

License(s)/Certification(s):

None

Knowledge/Skills/Abilities:

Must be able to read, write, and speak fluent English.

Other:

Use of usual and customary equipment used to perform essential functions of the position.