Laboratory Client Services Representative

Kelly Services; Irvine (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Kelly Services is seeking a Laboratory Customer Care Representative in Irvine, CA to support a growing laboratory organization. You will be a key contact for clients, patients, Sales Representatives, and internal teams, delivering responsive, professional service in a regulated environment.

The role emphasizes accurate documentation in Salesforce and LIS, handling high volumes of calls and emails, and building strong client relationships.

Qualifications

• Previous customer service or inside sales experience.
• Experience in regulated industry is a plus.
• Customer service in laboratory diagnostics, capital equipment, or medical devices is a plus.
• No scientific degree required.
• Excellent verbal and written communication; strong attention to detail.
• Experience with Salesforce or LIS is a plus.

Responsibilities

• Be a key contact for clients, patients, Sales Reps, and internal departments.
• Provide responsive support while resolving customer needs and documenting in LIS in a regulated lab environment.
• Deliver exceptional service and build relationships with clients, patients, and Sales team.
• Handle a high volume of inbound and outbound calls and emails.
• Respond promptly to inquiries by phone, email, and fax.
• Research and resolve questions from clients and Sales Reps.
• Assist with routine held specimens and Additional Information Required cases.
• Communicate case rejections to the Sales team through Salesforce.
• Distribute patient reports to appropriate facilities; provide report summaries on request.
• Generate corrected, amended, and addended reports and follow up as needed.
• Document interactions in Salesforce and LIS.
• Collaborate with internal teams to resolve customer needs and deliver a positive experience.
• Perform additional duties as assigned.

Skills

Customer service

Inside sales

Communication

Attention to detail

Call handling

Education

Bachelor's degree preferred

Tools

Salesforce

LIS

CRM platforms

Job description

Laboratory Client Services Representative

Kelly® is hiring a Laboratory Customer Care Representative to support a growing laboratory organization.

Job Details:

• Target pay rate: $25 – $30/hour
  
• Tuesday – Saturday
  
  • Tues-Fri: 8:30 AM – 5:00 PM
    
  • Sat: 7:30 AM – 4:00 PM
    
• Location: Irvine, CA

Are you a customer-focused professional who thrives in a fast-paced, detail-oriented environment? We’re looking for someone with strong customer service or inside sales experience who can confidently manage client inquiries, solve problems, and coordinate across multiple teams.

Previous customer service experience within a highly regulated industry, laboratory diagnostics, capital equipment, or medical device company is a plus, but not required.

What You’ll Do

• As a Customer Care Representative I, you’ll serve as a key point of contact for clients, patients, Sales Representatives, and internal departments.
  
• You’ll provide responsive, professional support while helping resolve customer needs and maintaining accurate documentation within a regulated laboratory environment.
  
• Deliver exceptional customer service and build strong relationships with clients, patients, and Sales team members
  
• Manage a high volume of inbound and outbound phone calls and emails
  
• Respond promptly and professionally to inquiries received by phone, email, and fax
  
• Research and resolve questions and concerns from clients and Sales Representatives
  
• Assist with routine held specimens and Additional Information Required cases
  
• Communicate case rejections to the Sales team through Salesforce
  
• Distribute patient reports to appropriate facilities
  
• Provide report summaries to clients upon request
  
• Generate corrected, amended, and addended reports and complete necessary follow-up
  
• Accurately document client interactions in Salesforce and the Laboratory Information System (LIS)
  
• Collaborate with internal teams to resolve customer needs and deliver a positive customer experience
  
• Perform additional duties as assigned

What We’re Looking For

• Previous customer service or inside sales experience
  
• Experience working in a highly regulated industry is a plus
  
• Customer service experience with a laboratory diagnostics, capital equipment, or medical device company is a plus
  
• No scientific degree or scientific background required
  
• Strong customer service and relationship-building skills
  
• Excellent verbal and written communication skills
  
• Strong accuracy and attention to detail
  
• Ability to handle a high volume of calls, emails, and competing priorities
  
• Ability to learn new systems, processes, and product/service information
  
• Ability to adapt to changing procedures, policies, and responsibilities
  
• Experience with Salesforce, CRM platforms, or Laboratory Information Systems (LIS) is a plus
  
• Bachelor’s degree preferred, but not required

Work Environment

• This position requires extensive computer and phone use, including up to eight hours of screen time per day and frequent use of a keyboard, mouse, and telephone. Occasional use of standard office equipment may also be required.
  
• The ideal candidate will be comfortable communicating with customers throughout the day, navigating multiple systems, multitasking, and maintaining a high level of accuracy and attention to detail.