Lab Outreach Customer Service Representative-6122

Azkrmc; Kingman (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

Azkrmc in Kingman, AZ is seeking a Laboratory Customer Service Representative to support Laboratory Services. The role involves greeting and registering outpatients, processing outreach specimens, preparing lab correspondence, and managing lab orders and AR tasks.

The position requires strong typing, medical terminology knowledge, and excellent customer service in a medical setting. The successful candidate will maintain a neat work area, handle phone inquiries professionally, and assist other

Qualifications

• Proficient typing skills.
• Knowledge of office procedures.
• Effective interpersonal and customer relation skills.
• Knowledge of medical terminology.
• Good organizational skills.
• Experience with patient registration in a medical setting preferred.

Responsibilities

• Manage orders, results checking and verification from the reference lab.
• Greets and registers outpatients in a quick, courteous, and professional manner. The use of AIDET is required.
• Keeps work area in a neat and orderly manner, presenting a professional atmosphere.
• Accurately registers outreach specimens in a timely manner.
• Distributes and files all reference testing reports in a timely manner.
• Prepares laboratory correspondence including mailing/faxing test reports to providers, taking/preparing meeting minutes for approval, periodic LIS reports, etc.
• Completed outreach specimens are received in LIS within 30 minutes.
• Test orders are prioritized per standards.
• Manage A.R. for the Lab including errors, denials, edits, validation, and daily reconciliation.
• Order office and related department supplies from Materials Management weekly or as needed if sooner
• Manage and direct incoming phone calls professionally, accurately and courteously
• Demonstrates a good working knowledge of all departmental policies and procedures in areas worked
• Takes initiative to offer assistance in other areas of Laboratory Services when the need arises
• Actively seeks to improve and streamline procedures to increase efficiency
• Willing to adjust personal schedule, when asked, to cover shifts outside regular schedule

Skills

Typing

Office procedures

Interpersonal skills

Medical terminology

Organization

Patient registration

Education

High School diploma

Job description

Staff Position Description

Position Title: Laboratory Customer Service Representative Position Code: RepLabOut-6122

Department: Laboratory Services Safety Sensitive: YES

Reports to: Manager Exempt Status: NO

Position Purpose

All KHI's employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision of providing the region's best clinical care and patient service through an environment that fosters respect for others and pride in performance.

Key Responsibilities

• Manage orders, results checking and verification from the reference lab.
• Greets and registers outpatients in a quick, courteous, and professional manner. The use of AIDET is required.
• Keeps work area in a neat and orderly manner, presenting a professional atmosphere
• Accurately registers outreach specimens in a timely manner
• Distributes and files all reference testing reports in a timely manner
• Prepares laboratory correspondence including mailing/faxing test reports to providers, taking/preparing meeting minutes for approval, periodic LIS reports, etc.
• Completed outreach specimens are received in LIS within 30 minutes
• Test orders are prioritized per standards
• Manage A.R. for the Lab including errors, denials, edits, validation, and daily reconciliation.
• Order office and related department supplies from Materials Management weekly or as needed if sooner
• Manage and direct incoming phone calls professionally, accurately and courteously
• Demonstrates a good working knowledge of all departmental policies and procedures in areas worked
• Takes initiative to offer assistance in other areas of Laboratory Services when the need arises
• Actively seeks to improve and streamline procedures to increase efficiency
• Willing to adjust personal schedule, when asked, to cover shifts outside regular schedule

Qualifications

Education: High School diploma or equivalent required

Skills and Knowledge: Proficient typing skills, Knowledge of office procedures, Effective interpersonal and customer relation skills, Knowledge of medical terminology, Good organizational skills, Experience with patient registration in a medical setting preferred

Preferences

Experience: 1-2 years of office experience preferred

Special Position Requirements

Exposure Categories:

• Category I: Expected duties have routine potential for exposure to blood, body fluids or tissues
• Other potential hazard(s): Possible exposure to biological, chemical and radioactive substances

Work Requirements

• Must be able to distinguish colors
• Frequent walking of about 0.5-2.0 miles per day.
• Occasional lifting up to 25 pounds.
• Occasional bending, stooping or reaching.
• Sitting for prolonged periods, (75-80% of the time)

Date Staff Position Description Created / Revised: 08/2016; 03/2019; 9/16/2019