Client Services Representative

PathGroup; Brunswick, Northern (GA, KY); Hybrid; USD 35,000 - 45,000; Full time

Job summary

PathGroup is seeking a Client Services Representative to anticipate and meet the needs of internal and external clients. The role emphasizes prompt, cooperative assistance and aims to increase client satisfaction and loyalty.

The position requires handling calls professionally, ensuring HIPAA compliance, verifying client details, and maintaining confidentiality. Proficiency in Microsoft Office and strong organizational skills are essential to support laboratory operations and report weekly

Qualifications

• Proven multitasking and organizational abilities with attention to detail.
• Ability to prioritize a wide range of requests and work independently.
• Strong computer skills with proficiency in Microsoft Office.

Responsibilities

• Answer calls in a timely, professional and courteous manner with clear language.
• Respond to inquiries while ensuring HIPAA compliance on each call.
• Verify client authenticity by collecting practice and physician details, caller name and phone number.
• Maintain patient and laboratory confidentiality and data security.

Skills

Multitasking

Time management

Communication skills

HIPAA awareness

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The Client Services Representative anticipates, recognizes, and meets the need of internal and external clients. The Client Services Representative provides prompt, cooperative assistance and seeks ways to increase client satisfaction and loyalty.

Major Responsibilities

• Answer calls in a timely, professional and courteous manner using clear, concise language and correct grammar
• Respond to clients' inquiries, assuring HIPAA compliance with each call
• Verify authenticity of client by obtaining practice name, physician name, caller's name and phone number
• Maintain patient and laboratory confidentiality and data security
• Document all calls on customer service information forms, noting the name, phone number, time of call, nature of request, and resolution of the problem and date/time of resolution
• Complete all documentation according to established laboratory procedures
• Navigate LIS, provides verified, released test reports available in the computer as requested by clients
• Recognize and refers questions needing more expertise to appropriate technical specialist, pathologist, or supervisor
• Understand and knows how to find details for test turnaround times, collection requirements, specimen transport, and laboratory supplies
• Provide weekly activity report to supervisor
• Suggest improvements and additions to enhance departmental and overall laboratory productivity
• Adhere to all policies, procedures, and safety regulations
• Assist other departments with scanning and filing of documents
• Other duties as assigned

Requirements

• High school diploma or GED
• Medical background preferred
• Knowledge of laboratory operations and terminology a plus
• Strong computer skills with a high proficiency in Microsoft Office
• Strong multitasking and organizational skills with attention to detail and the ability to prioritize a wide range of requests
• Ability to work independently with minimal supervision

Work Location Type

On-Site

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