Laboratory Admin Assistant

Quest Diagnostics; San Juan Capistrano (CA); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Day 1 Medical

Well-being programs

Vacation and Health/Flex Time

401(k) with company match

Employee stock purchase plan

Career advancement opportunities

Job summary

Quest Diagnostics in San Juan Capistrano, CA is seeking a Laboratory Admin to support multi-department operations, Monday–Friday, 10:00 AM–6:00 PM. This role coordinates client requests, performs data entry, and assists with reagent management to ensure timely responses.

The ideal candidate has 1–3 years in office or laboratory settings, strong MS Office skills, and solid organizational abilities. Training and opportunities for advancement are offered within a collaborative team.

Qualifications

• 1-3 years of office/laboratory experience.
• Background in biological sciences preferred.
• Ability to sit and/or stand for long periods.
• Regular Client Services training to stay proficient.
• Knowledge of the laboratory environment and sample processing.

Responsibilities

• Coordinate, route, and answer client requests to lab staff; respond via calls or emails.
• Provide appropriate responses to callers using a professional telephone presence.
• Data entry and reagent storage handling; signing for reagents on delivery.
• Address problems through data gathering and lab problem-solving.
• Pull samples for studies and assist with test additions from lab services.
• Monthly tally of assays; report to Director/Dept Head.
• Maintain/up-to-date laboratory libraries and organize pertinent papers.
• Clerical purchasing for assigned departments and document filing.
• Answer phones for multiple departments as needed.

Skills

MS Office

Advanced Excel

Typing 35+ wpm

Telephone skills

Data entry

Organizational skills

Education

High School Diploma or Equivalent

Tools

LIS system

Job description

Job Description

Laboratory Admin - San Juan Capistrano, CA, Monday to Friday, 10:00 AM to 6:00 PM (flexibility required)

Pay range: $20.44 - $25.55 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Laboratory Admin - San Juan Capistrano, CA, Monday to Friday, 10:00 AM to 6:00 PM (flexibility required)

Pay range: $20.44 - $25.55 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

This position serves as a central coordinator in a multi-department environment. Incumbents ensure more timely responses to client problems/questions.

Responsibilities

• Performs the function of coordinating, routing and answering incoming client requests to various individuals within assigned laboratories. Will also provide formal responses to client\'s requests via out-going calls or emails. May assist with test adds.
• Utilizing the company values, vision and mission and using a helpful and mature telephone presence, the Laboratory Administrator ensures all callers receive an appropriate response from his/her assigned lab areas.
• Performs data entry as well as being responsible for reagent storage upon receipt, signing for reagents upon deliver and keeping associated paperwork in order.
• Performs problem solving related activities such as small size samples, accessioning or thawed samples. Responsible for data gathering in order to address specific problems.
• Responsible for pulling samples for studies and will also act as a problem solver for test adds from lab services.
• Performs monthly tally of laboratory assays, reviews contents with Director or Department Head and forwards report to Medical Administration.
• Responsible for routinely keeping one or more laboratory libraries up-to-date as well as preparing photo copies of pertinent date and/or articles to Unit Supervisors, laboratory staff and others.
• Performs incoming and out-going clerical type purchasing activities for assigned departments.
• Responsible for report retrieval and generation activities. May photocopy and bind documents to be used by members of management. May organize and file TRFs for assigned laboratory.
• Answers phones for one or more departments depending on size of the assigned area.
• Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
  
  

Qualifications

1-3 years of office/laboratory experience.

Preferred Work Experience

Background in biological sciences preferred.

Physical And Mental Requirements

Ability to sit and/or stand for long periods.

Knowledge

• Incumbent must undergo regular Client Services training in order to stay proficient in responding to client inquiries.
• Incumbent is expected to increase their knowledge of the laboratory environment up to and including sample processing in order to be more responsive to client needs.
  
  

Skills

• Must have computer skills (35+ wpm typing speed) and familiarity MS Office Suite of products including advanced Excel.
• Strong organizational skills and professional telephone skills sets are also required.
• Knowledge of the SJC LIS system is preferred
  
  

Education

• High School Diploma or Equivalent (Required)
  
  

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles\' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.