Client Relations Specialist (Laboratory Setting)

AllTek Staffing & Resource Group, Inc.; Monroeville (Allegheny County); On-site; USD 28,000 - 29,000; Full time

Job summary

AllTek Staffing & Resource Group, Inc. in Plum, PA is seeking a Client Relations Specialist to provide top-tier client service and coordinate sample intake with our laboratory team. The role is full-time, Monday through Friday, 9am–5pm, with a pay rate of $20.00–$21.00 per hour.

You will be the primary connector between clients and the lab, ensuring accurate processing and timely responses. In this position you will prepare quotes, answer inquiries, and manage sample handling with precision.

Qualifications

• Experience in a laboratory, environmental testing, or sample receiving environment preferred.
• Familiarity with Laboratory Information Management Systems (LIMS) or data-entry platforms.
• Strong written and verbal communication skills.
• Exceptional attention to detail and ability to manage discrepancies effectively.
• Customer service experience and confidence in client interactions.
• Ability to multitask and prioritize in a dynamic environment.

Responsibilities

• Prepare quotes and respond to client inquiries accurately.
• Manage sample processing and intake to support laboratory operations.
• Serve as the first line of client support, addressing needs and resolving issues promptly.
• Maintain clear communication with clients and internal teams.

Skills

Laboratory environment experience

LIMS familiarity

Written and verbal communication

Attention to detail

Customer service experience

Multitasking in fast-paced environment

Education

High School Diploma

Associate degree preferred

Job description

Position Details

Position: Client Relations Specialist

Pay: $20.00 - $21.00

Schedule: M-F (9am-5pm)

Location: Plum, PA

Overview

Client Relations Specialist Are you passionate about delivering exceptional customer service while maintaining meticulous attention to detail? Join our team as a Client Relations Specialist, where you'll play a vital role in fostering strong client relationships, ensuring seamless sample intake, and supporting laboratory operations. This dynamic position offers the opportunity to be a key connector between clients and our laboratory, making a tangible impact on our quality service delivery.

Overview: In this role, you'll be the first line of support for our clients, preparing quotes, answering inquiries, and managing sample processing with precision. Your expertise will help ensure our testing pipeline runs smoothly, while your communication skills will shine in addressing client needs and resolving issues promptly. If you're detail-oriented, organized, and thrive in a fast-paced environment, this is your chance to grow your career in a collaborative, forward-thinking setting.

Required Skills

• Experience in a laboratory, environmental testing, or sample receiving environment preferred
• Familiarity with Laboratory Information Management Systems (LIMS) or data-entry platforms
• Strong written and verbal communication skills
• Exceptional attention to detail and ability to manage discrepancies effectively
• Customer service experience and confidence in client interactions
• Ability to multitask and prioritize in a dynamic environment

Nice to Have Skills

• Prior experience with ChemLIMS/eLIMS systems
• Knowledge of chain of custody procedures
• Basic understanding of invoicing and billing processes
• Additional language skills for client communication

Preferred Education and Experience

• High school diploma required; associate’s degree or higher preferred
• Prior experience in a testing or laboratory support role is advantageous

Other Requirements

• Availability to occasionally support sample logistics and return shipments
• Ability to work in a collaborative environment with laboratory staff
• Willingness to adapt to evolving priorities and workflows

Closing Statement

Take the next step in your career and become a crucial part of our team—make a real difference in client support and laboratory excellence!