Laboratory Admin & Client Services Coordinator

Quest Diagnostics Incorporated; San Juan Capistrano (CA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Day 1 Medical & dental

Vision benefits

Well-being programs

Blueprint for Wellness

Mental health program healthyMINDS

Vacation and Health/Flex Time

Holidays off

401(k) with company match

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Annual incentive plans

Education assistance

Job summary

Quest Diagnostics Incorporated in San Juan Capistrano, CA is seeking a Laboratory Administrator to coordinate multi-department client service, Monday to Friday, 10:00 AM to 6:00 PM with flexibility.

This role requires 1–3 years of office or laboratory experience, a high school diploma, proficient MS Office skills, and strong organizational abilities. Salary is hourly with strong benefits and potential annual incentive.

Qualifications

• 1-3 years of office/laboratory experience.
• Background in biological sciences preferred.
• Ability to sit and/or stand for long periods.
• Regular Client Services training to stay proficient in responding to client inquiries.
• Knowledge of the laboratory environment up to and including sample processing.
• Knowledge of the SJC LIS system is preferred.

Responsibilities

• Coords, routes, and answers incoming client requests to various lab areas; may assist with test adds.
• Use a professional telephone presence to ensure callers receive appropriate responses.
• Performs data entry and handles reagent storage upon receipt and paperwork.
• Troubleshoots issues such as small size samples; gathers data to address problems.
• Pulls samples for studies and supports test adds from lab services.
• Prepares monthly tally of laboratory assays and forwards reports.
• Maintains laboratory libraries and organizes documents for management.
• Handles incoming/outgoing clerical purchasing for assigned departments.
• Retrieves reports and binds documents for management; may organize TRFs.
• Answers phones for multiple departments depending on the area.
• Other duties as assigned.

Skills

MS Office

Typing 35+ wpm

Organizational skills

Customer service

SJC LIS system

Education

High School Diploma or Equivalent

Tools

MS Office Suite

LIS system (SJC LIS)

Job description

Quest Diagnostics Incorporated in San Juan Capistrano, CA is seeking a Laboratory Administrator to coordinate multi-department client service, Monday to Friday, 10:00 AM to 6:00 PM with flexibility.

This role requires 1–3 years of office or laboratory experience, a high school diploma, proficient MS Office skills, and strong organizational abilities. Salary is hourly with strong benefits and potential annual incentive.