Laboratory Admin Assistant

Quest Diagnostics Incorporated; San Juan Capistrano (CA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Day 1 Medical & dental

Vision benefits

Well-being programs

Blueprint for Wellness

Mental health program healthyMINDS

Vacation and Health/Flex Time

Holidays off

401(k) with company match

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Annual incentive plans

Education assistance

Job summary

Quest Diagnostics Incorporated in San Juan Capistrano, CA is seeking a Laboratory Administrator to coordinate multi-department client service, Monday to Friday, 10:00 AM to 6:00 PM with flexibility.

This role requires 1–3 years of office or laboratory experience, a high school diploma, proficient MS Office skills, and strong organizational abilities. Salary is hourly with strong benefits and potential annual incentive.

Qualifications

• 1-3 years of office/laboratory experience.
• Background in biological sciences preferred.
• Ability to sit and/or stand for long periods.
• Regular Client Services training to stay proficient in responding to client inquiries.
• Knowledge of the laboratory environment up to and including sample processing.
• Knowledge of the SJC LIS system is preferred.

Responsibilities

• Coords, routes, and answers incoming client requests to various lab areas; may assist with test adds.
• Use a professional telephone presence to ensure callers receive appropriate responses.
• Performs data entry and handles reagent storage upon receipt and paperwork.
• Troubleshoots issues such as small size samples; gathers data to address problems.
• Pulls samples for studies and supports test adds from lab services.
• Prepares monthly tally of laboratory assays and forwards reports.
• Maintains laboratory libraries and organizes documents for management.
• Handles incoming/outgoing clerical purchasing for assigned departments.
• Retrieves reports and binds documents for management; may organize TRFs.
• Answers phones for multiple departments depending on the area.
• Other duties as assigned.

Skills

MS Office

Typing 35+ wpm

Organizational skills

Customer service

SJC LIS system

Education

High School Diploma or Equivalent

Tools

MS Office Suite

LIS system (SJC LIS)

Job description

Laboratory Admin – San Juan Capistrano, CA – Monday to Friday, 10:00 AM to 6:00 PM (flexibility required)

Pay range: $20.44 - $25.55 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

This positionserves as a central coordinator in a multi-department environment.Incumbentsensure more timely responses to client problems/questions.

Responsibilities:

• Performs the function of coordinating,routingand answering incoming client requests to various individuals within assigned laboratories. Will also provide formal responses to client's requests via out-going calls or emails. May assist with test adds.
• Utilizing the company values, vision and mission and using a helpful and mature telephone presence, the Laboratory Administrator ensures all callers receive an appropriate response from his/her assigned lab areas.
• Performs data entry as well as being responsible for reagent storage upon receipt, signing for reagents upon deliver and keeping associated paperwork in order.
• Performs problem solvingrelated activities such as small size samples, accessioning or thawed samples. Responsible for data gatheringin order toaddress specific problems.
• Responsible for pulling samples for studies and will also act as a problem solver for test adds from lab services.
• Performs monthly tally of laboratory assays, reviews contents with Director or Department Head and forwards report to Medical Administration.
• Responsible for routinely keeping one or more laboratory librariesup-to-dateas well as preparing photo copies of pertinent date and/or articles to Unit Supervisors, laboratory staff and others.
• Performs incoming and out-going clerical type purchasing activities for assigned departments.
• Responsible for report retrieval and generation activities. May photocopy and bind documents to be used by members of management. May organize and file TRFs for assigned laboratory.
• Answers phones for one or more departments depending on size of the assigned area.
• Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Qualifications:

Required WorkExperience:

1-3 years of office/laboratory experience.

Preferred Work Experience:

Background in biological sciences preferred.

Physical and Mental Requirements:

Ability to sit and/or stand forlong periods.

Knowledge:

• Incumbent must undergo regular Client Services trainingin order tostay proficient in responding to client inquiries.
• Incumbent is expected to increase their knowledge of the laboratory environment up to and including sample processingin order tobe more responsive to client needs.

Skills:

• Must have computerskills (35+ wpm typing speed) and familiarity MS Office Suite of products including advanced Excel.
• Strong organizational skills and professional telephone skills sets are also required.
• Knowledge of the SJC LIS system is preferred

Education

• High School Diploma or Equivalent (Required)

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.